What are the responsibilities and job description for the Emergency Dispatcher position at Town of Smyrna?
Job Summary
Smyrna Police Department is looking for a highly motivated individual to fill the position of full-time Emergency Dispatcher. In this role, the incumbent is responsible for answering all emergency and non-emergency phone calls and routing them to the appropriate agency personnel, dispatching police officers to complaints and scenes of crimes, and documenting information in a computer aided dispatch (CAD) system. A significant aspect of this job involves the ability to work under pressure in high stressful situations. The ideal candidate for this job has great communication skills, experience working with the public and emergency services, and a passion for helping people.
Starting Salary: $21.42/hr and guaranteed annual increases
Schedule: Rotating 12 hour shifts (nights required)
This position is part of the AFSCME Union, and is non-exempt (eligible for overtime)
About Us
Smyrna Police Department's mission is to be better than we were yesterday. The department serves a close-knit community of around 13,000 residents that is quickly growing and evolving. We strive to protect the members of our town while providing the best service to everyone. We believe in treating each individual with respect, honesty, and professionalism. Our department currently has 40 full time employees, and while working together and sharing a passion for helping others we have become one big family. If you are the kind of person who wants to be part of something bigger than yourself and make a difference in your community, then join our team!
Benefits
- 12 hour shifts
- Shift differential pay
- 3-day weekends off every other week
- 12 paid holidays
- Vacation and sick leave
- State of Delaware County and Municipal Pension Plan
- Deferred compensation/ investment plan
- Medical, dental, and vision plan
- Tuition reimbursement
Duties and Responsibilities
- Answer and route all incoming emergency and non-emergency phone calls
- Receive and dispatch information to police officers using the Public Safety 10-Code, 800 MHz radios, telephones, computer aided dispatch (CAD) and other telecommunications equipment
- Direct police officers to scenes of crimes, accidents or complaints reading maps, grids and charts to ensure the destination is reached
- Monitor the radio system at all times to provide assistance to officers during emergency situations
- Talk to citizens requesting assistance during crisis situations and relay emergency information to appropriate response agency
- Input and retrieve information from computer aided dispatch (CAD), National Crime Information Center (NCIC), and Criminal Justice Information System (CJIS) to relay to officers
- Read maps and locations to relay to officers and locate citizens in need of help
- Attend assigned training as scheduled
- Adhere to departmental procedures and policy
- Perform other related work as required
Minimum Job Requirements
- High School Diploma or GED preferred
- Must be a U.S. Citizen and possess a valid driver’s license
- Must be at least 18 years old
- Experience working with the public
- Ability to learn all department procedures, ID codes, Federal Communications Commission’s (FCC) rules and regulations, criminal and traffic laws and medical procedures, FCC Radio Safety 10-Code and other appropriate emergency information
- Knowledge of all aspects of computer, telecommunications operations
- Knowledge of geography and area within jurisdiction
- Proficiency in data entry
- Ability to solicit accurate information in a crisis situation
- Ability to deliver information accurately and efficiently
- Ability to write reports
Salary : $21
