What are the responsibilities and job description for the HR Technology Specialist position at Towne Insurance?
Join us at Towne Insurance! Your career. Your future. Your Towne.
Towne Insurance is hiring an HR Technology Specialist to join our Benefits team. This position collaborates with the account management team to ensure clients’ needs are met, and is responsible for providing exquisite customer service to new and prospective customers through the programming and implementation of website and online enrollment programs such as Edge, AgencyBloc, Employee Navigator, PlanSource, and Bswift.
About Us
Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities.
About the Role
- Manage implementation, programming, and ongoing maintenance of the website and online enrollment system to ensure sites are set up for each client according to the classes and rules of their benefits to achieve clients’ goals.
- Ensure that open enrollment, new hire, life event, and termination processes work as required and that data is transmitted to each carrier/vendor to meet deadlines.
- Perform system administration, database-related tasks, and record-keeping support.
- Learn and comprehend a rules-based online enrollment system in order to increase client administrative accuracy and efficiencies.
- Good communication abilities to act as primary contact to the account management team.
- Exhibit a good aptitude for assessing situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
- Participate in the development of future growth of electronic enrollment technology endeavors to maintain client retention that enhances agency sales efforts.
- Continuously improve and develop professional standards, respect the confidentiality of the system information and data, use available resources exclusively for the company’s benefit, respect internal regulations and working procedures, and get involved in solving crises that may occur.
- Obtain Virginia Life and Health Insurance License within three months of hire date. Must also maintain license by attending continuing education classes and seminars, including various agency sponsored trainings on healthcare reform to assist in adhering to federal guidelines.
- Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
- Other duties as assigned.
Skills and experience you’ll need:
- Strong organizational skills and attention to detail.
- Able to multi-task in a fast-paced environment to follow-up and meet deadlines.
- Ability to work well as part of a team.
- Excellent customer service skills.
- Proficient with Microsoft Office (especially Excel)
- Must be detail-oriented and exhibit task work proficiency with minimal supervision.
Bonus points if you have:
- Previous working knowledge of Employee Navigator.
- Current Virginia Life and Health license.
- Knowledge and understanding of employee benefits.
What we offer:
We believe a business culture that supports a healthy, safe work environment does so by offering robust benefits, programs, and resources to keep colleagues engaged and productive, including:
- Excellent growth and advancement opportunities
- Competitive pay based on experience
- Health, vision, dental, and Employee Assistance Program
- Paid time off to include holidays, PTO, sick leave, and bereavement
- Profit Sharing
- Continuing education opportunities
- 401K & Employer Matching
- Employee discounts
- Identity theft protection
- Tuition Reimbursement
- Paid Training Opportunities
- Paid Parental Leave
- Wellness Plan
- Volunteer Opportunities
Serving Others. Enriching Lives.
Our member-centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated insurance professionals.
We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members.
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