TownePlace Suites Austin Round Rock is an EEO employer - M / F / Vets / Disabled
POSITION TITLE : Guest Service Representative
REPORTS TO : Guest Service Manager / Assistant GeneralManager / GeneralManager
ABOUTTOWNEPLACE SUITES ROUND ROCK
The TownePlace Suites Round Rock, managed by Vista Host Management & DevelopmentCompany, offers all-suite accommodations for extendedstays, conveniently locatednear major businesses and shopping areas in Round Rock, Texas. With a complimentary breakfast, outdoor pool, and fitness center, the hotel is ideal for business and leisure travelers looking for a comfortable stay.
POSITION SUMMARY
The Guest Service Representative is responsible for all guestinteractions at the frontdesk, including registration, departure processing, and communication of hotel services. This role requires a high levelof customer focus, providing an opportunity foran engaging and outgoing personality to create positive guest experiences. Duties also include processing payments and responding to guest inquiries, while following allprocedures set by management.
WHO IS THIS POSITIONFOR?
The Guest Service Representative role is best suited for someone who :
- Enjoys engaging with guests and has a friendly, outgoingpersonality.
- Has strong communication skills and a passion for delivering excellentcustomer service.
- Is adaptable, able to handle multiple tasks, and canmaintain a positive attitude in a fast-paced environment.
- Takes ownership of guest experiences,ensuring they are pleasant and accommodating.
WHY JOIN OUR TEAM?
Competitive hourly pay with opportunities for performance-based incentives.Vacation / Sick / Bereavement / Holiday Pay.Health / Vision / Dental Insurance.Life / STD Insurance.401k.Employee Discounts (Brand Hotels & Company Hotels).Free, Third-Party EmployeeAssistance Program (personaland professional).Opportunities for growth within Vista Host's expanding portfolio.DUTIESAND RESPONSIBILITIES
Provide exceptional customerservice to all hotel guests, making their stay as comfortable and enjoyable aspossible while achieving team andbrand goals.Perform quality assurance (QA) requirements for the front office department.Ensure compliance with hotel policies, procedures, and relevantordinances regarding personnel, security, cash handling, guest relations, and safety.Remain highly visible and readily availablefor guests, taking initiative to offerassistance or answer questions.Adhere to hotel creditpolicies, including creditcard authorization, directbill accounts, cash payments, and incidental deposits.Manage guest complaints, taking ownership to resolve issues and ensure superiorguest satisfaction.Greet, register, suggestively sell (and upsell), issue room keys, and assign rooms in a friendly and efficient manner.Provide information about the hotel, amenities, local dining, attractions, and travel directions.Accurately check out guests and communicate departuresto housekeeping.Make, confirm, and cancelreservations via telephone, computer, and written communication.Answer and route internaland external phone calls in a friendlymanner, following prescribedprocedures.Update the shift-to-shift log regularly to ensure clear communication between shifts.Maintain cleanliness and organization of the hotel lobby, coffee stations, and frontdesk area.Assist other departments as needed and perform other related dutiesas assigned.POSITIONREQUIREMENTS
Must be able to communicate effectively in English,both written and verbally.Must be able to stand for extended periods.Must be able to lift up to 20 lbs.Ability to work independently and manage tasks without supervision.Please visit our careers page to see more job opportunities.
