Hotel Housekeeping Manager

The TownePlace Suites, Downtown Lawrence, KS is accepting applications for a Housekeeping Manager. The hotel is located in Downtown Lawrence and features 91 guest rooms, event space, fitness center, pool, and many other amenities for guests to enjoy.

SUMMARY:

The Housekeeping Manager is responsible for managing both housekeeping and laundry departments which includes but not limited to scheduling, inspecting guest rooms, inventory and ordering, and acting as manager on duty when necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervises housekeeping and laundry staff: hiring, terminating, performance evaluations, training and development
• Enforces policies and procedures.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Schedules staff according to labor standards and forecasted business levels.
• Prepares daily assignment sheets for all housekeeping and laundry associates.
• Maintains cleanliness quality based on hotel objectives and Marriott based standards.
• Monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.
• Compiles and reports accurate status of guestrooms to the Front Desk department.
• Conducts formal inventories of linen, supplies and equipment as required.
• Orders and receives supplies so as to maintain adequate inventory levels.
• Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.
• Maintains departmental key control.
• Maintains deep cleaning program.
• Acts as Manager on Duty as required.
• Attends daily/weekly staff meetings.
• Complete projects as determined by the General Manager.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Ensures maintenance problems are promptly reported through proper channels.
• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Carry out all reasonable requests by managers and act as a team player with all levels of staff.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures per the Employee Handbook
• Immediately report any suspicious activities by guests or others.
• Ability to successfully complete brand standard training including brand service training.
• Any other tasks/duties as requested by management.

QUALIFICATIONS

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

SKILLS AND ABILITIES

• Leadership ability and willingness to work harmoniously with and to supervise professional and non-professional personnel.
• Good human relation skills as well as strong verbal and written communication skills to effectively deal with people at different organizational levels both inside and outside the company.
• Well-developed problem solving skills and ability to develop conceptual alternatives.
• Ability to seek out new methods and principles and willingness to incorporate them into existing housekeeping practices.
• Familiarity with Microsoft Office, including Outlook, Excel, and Word.
• Good computer skills and the ability to learn new software programs.
• Attention to details, good organizational skills, and efficient time management.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
• Ability to satisfy the legal requirements for employment within the jurisdiction
• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good knowledge of hotel operations or ability to learn quickly.
• Dedicated, hard-working, self-motivated.

EDUCATION AND EXPERIENCE

• High school diploma/GED.
• Minimum five years related housekeeping experience in a hotel.
• Minimum 2-3 years’ experience in a supervisory capacity.
• Familiarity with hospitality industry practices required.

WORKING CONDITIONS & PHYSICAL EFFORT

While performing the duties of this job, the employee is regularly required to talk, hear, sit, and stand. The employee is occasionally required to sit, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. While performing the essential functions of this job, the employee is usually indoors, in a semi-controlled environment, and experiences a moderate to high noise level in the work environment.

TownePlace Suites by Marriott Downtown Lawrence is an E.O.E.

Job Type: Full-time

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Rotating shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Housekeeping Management: 1 year (Required)

Work Location: In person

Salary : $38,000 - $45,000