Front Desk Agent

*** BRAND NEW TOWNEPLACE SUTIES BY MARRIOTT HOTEL***

We‘re officially opened!!

TownePlace Suites By Marriott Clearwater

21090 U.S Highway 19 N

Clearwater, FL 33765

OVERVIEW: Serves guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Report to work on time in, in proper and clean uniform, including name tag. Personal appearance and grooming must conform with standards.
• Handle all duties according to hotel policies, procedures, internal rules and standards.
• Conform to cash handling procedures at all times.
• Check daily event sheet and bulletin boards.
• Obtain a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.
• Check in on guests according to the First Ten (Phase Eleven) Program.
• Follow all cash handling and banking procedures to check out all customers efficiently.
• Carry out reasonable requests by management which the associate is capable of performing.
• Operate MARSHA and PMS, takes same day reservations and knows how to enter a reservation in MARSHA.
• Perform guest registration and room assignments and accommodates special requests of all customers.
• Follow all hospitality guidelines.
• Answer phones according to the standards of proper etiquette and as fast as possible (no more than three (3) rings.
• Proper handling of safe deposit boxes.
• Handle mail and messages properly and on a confidential basis.
• Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning.
• Keep computer equipment clean at all times.
• Assist all guests with problems and questions as required. Ensure all guest problems are resolved by using the “Guest Response Program” procedures.
• Ensure proper credit when checking out guests and provide the guests with a zero ($0) balance invoice.
• Handle late charges according to established procedure.
• Bank out at the end of the shift by strictly following the blind drop procedures. The Front Desk Manager will always verify the shift closing and enter the drop in the system.
• When leaving the front desk, it is mandatory the cashier lock their bank to ensure security of their cash.
• Assist fellow associates in their jobs to ensure all jobs are done one time.
• Report any unusual occurrences to the Manager.
• Maintain safety by adhering to safety policies; be responsible to report accidents immediately.
• Support all safety programs. Proceed with caution when walking on slippery floors and in congested areas.
• Ensure proper safety instructions are given before operating any equipment.
• Represent Marriott in the most professional manner.

SUPERVISORY RESPONSIBILITIES:

· This job has no supervisory responsibilities.

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Knowledge of all emergency procedures and know how to act on them.
• Flexibility in work schedule, ability to work weekends and holidays as required
• Use PMS password with discretion, log off the terminal when leaving the area.
• Knowledge about the city, the local area, and attractions, to provide guests with all requested information.
• Knowledgeable about daily hotel operations and is up to date on all changes, new procedures and events.
• Knowledgeable about room rates, packages, discounts and promotions. Know how to handle each.
• Knowledgeable about guest rooms, locations, amenities, features and all other services offered by the hotel.
• Knowledgeable about Marriott Rewards, Club Marquis and other frequent traveler programs.
• Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately, and offer assistance before the guest needs to ask. Focus total attention on the customers.
• Knowledge of the A.M., P.M., and night daily checklist to ensure smooth daily operations.
• Ability to deal with the public in a professional and courteous manner.
• Ability to communicate with all managers, supervisors, and fellow associates.
• Knowledge of English and local language.
• Ability to handle conflict situations in a professional manner.

CERTIFICATES, LICENSES, REGISTRATIONS:

• There are no specific requirements for this position.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

· This position works in an indoor setting. The noise level in the work environment is usually moderate.

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $14