What are the responsibilities and job description for the Front Desk Hotel Agent position at TownePlace Suites by Marriott?
Hotel Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide excellent guest services, addressing any inquiries or concerns
- Handle guest requests promptly and efficiently
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
Experience:
- Previous experience in guest services or customer service is preferred
- Knowledge of hotel operations and procedures is a plus
- Familiarity with night audit processes is beneficial
As a Front Desk Agent, you will be the first point of contact for our guests. Your exceptional customer service skills, attention to detail, and ability to multitask will contribute to creating a positive guest experience. Join our team and be part of our commitment to providing outstanding hospitality.
Note: This job description is intended to provide a general overview of the position's responsibilities and requirements. It is not exhaustive and may be subject to change based on the needs of the hotel.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
Ability to Relocate:
- Williamsport, PA 17701: Relocate before starting work (Required)
Work Location: In person
Salary : $15
