What are the responsibilities and job description for the FULL TIME Front Desk Associate position at TownePlace Suites by Marriott?
We are looking for someone to perform 2 shifts from 7am-3pm & 2 shifts from 3pm-11pm every week.
TownePlace Suites in Slidell is looking for a Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Associates responsibilities include checking in/out guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Provide exceptional customer service to all hotel guests
- Communicate with Director of Sales regarding status of groups
- Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms
- Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
- Register guests, assign rooms, take payment & issue room keys.
- Make courtesy call to guests to assure their complete satisfaction with their room, etc.
- Schedule and make Wake-up Calls.
- Keep records of occupied rooms and guests’ accounts.
- Make and confirm reservations.
- Present folio's and collect payments from departing guests.
- Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
- Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
- Implement, monitor and carryout guest rewards program.
- Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.)
- Verify bucket-check against computer information.
- Count drawers, make deposit drop verified by witness, and run initials.
- Close and balance shift.
- Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
- Remain highly visible and be readily available for guests at all times.
- Take initiative to offer assistance or answer questions throughout the hotel.
- Proper administration of key control.
- Thoroughly understand and implement the Brand service culture.
- Perform all shift checklist responsibilities.
- Support team members to ensure the team’s entire workload is completed daily.
- Perform other duties as required.
Skills
- Work experience as a Hotel Front Desk Associate a plus but not necessary
- Experience with Fosse a plus
- Customer service attitude
- Excellent communication and organizational skill
AVAILABILITY TO WORK ALL SHIFTS, 7A-3P, 3P-11P AND 11P-7A
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Rotating weekends
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Work Location: In person
Salary : $14
