What are the responsibilities and job description for the Hotel Assistant General Manager position at Towneplace Suites Columbus Hilliard?
Job Summary
The Assistant Hotel Manager plays a crucial role in ensuring the smooth operation of the hotel, providing exceptional guest experiences while supporting the Hotel Manager in various administrative and operational tasks. This position requires a strong background in hospitality management and a commitment to maintaining high standards of service. The ideal candidate will possess leadership qualities and be adept at managing both staff and guest relations.
Responsibilities
- Assist the Hotel Manager in overseeing daily operations, ensuring compliance with company policies and procedures.
- Supervise front desk staff, housekeeping, and maintenance teams to guarantee efficient service delivery.
- Handle guest inquiries, complaints, and feedback promptly to enhance customer satisfaction.
- Participate in budgeting and revenue management activities to optimize financial performance.
- Conduct night audits as required, ensuring accurate financial reporting.
- Train, mentor, and evaluate staff performance, fostering a positive work environment.
- Collaborate with human resources to manage staffing needs, including recruitment and scheduling.
- Monitor inventory levels of supplies and equipment, placing orders as necessary.
- Implement marketing strategies to promote hotel services and increase occupancy rates.
Skills
- Strong background in hospitality management with a focus on guest services.
- Proficient in budgeting and revenue management techniques.
- Excellent human resources skills for effective team management.
- Demonstrated leadership abilities to inspire and motivate staff.
- Experience with night audit processes is preferred.
- Ability to supervise multiple departments effectively.
- Knowledge of hotel operations within a resort setting is advantageous.
- Bilingual skills are a plus, enhancing communication with diverse guests.
This position offers an exciting opportunity for individuals passionate about the hospitality industry who are looking to advance their careers in hotel management.
Job Type: Full-time
Pay: From $44,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $44,000