What are the responsibilities and job description for the Hotel Front Desk Agent position at Towneplace Suites Lake City?
Job Summary
Lake city's Newest Extended stay Marriott hotel, Towneplace suites is seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our guest services experience.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Operate phone systems to manage incoming calls and assist guests with their requests.
- Maintain an organized front desk area, ensuring all materials are stocked and readily available.
- Process payments and maintain accurate records of transactions.
- Assist with night audit duties as required, ensuring all financial transactions are reconciled correctly.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Address guest complaints or concerns promptly and professionally, striving for resolution.
Experience
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Familiarity with hotel management software and phone systems is a plus.
- Strong interpersonal skills with the ability to communicate effectively with diverse guests.
- Bilingual or multilingual abilities are highly desirable to enhance communication with guests from various backgrounds.
- A background in hospitality management is beneficial but not mandatory; a passion for providing excellent customer service is essential.
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Expected hours: 38 – 40 per week
Benefits:
- Employee discount
- Free parking
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
- Overnight shift
Ability to Relocate:
- Lake City, FL 32055: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $16