What are the responsibilities and job description for the Front Desk Agent position at Towneplace Suites Liverpool/Clay?
Front Desk Agent
We are looking to grow our amazing Marriott Front Desk Team!
Must have reliable transportation
Purpose of the Position:
To ensure guest satisfaction by providing efficient service and superior guest relations while increasing sales volume and profitability. To embrace the values of the Company Culture and Guiding Principles.
Essential Responsibilities:
Meets and exceeds Guest and team member expectations by providing exceptional service and team work by:
- Providing value added service to Guests by doing whatever is reasonable and possible to meet or exceed Guest expectations
- Communicating effectively with Guests, co-workers and Supervisors
- Demonstrating teamwork by cooperating and assisting co-workers as needed
- Handling difficult situations effectively
- To adhere to the spirit of hospitality by assisting of accommodating our Guests requests. Offer alternatives instead of saying “No”
- Demonstrates professional and technical knowledge by:
- Having a full understanding of the Property’s Management System
- Knowing how and where to post all charges and cashier functions
- Understanding the selling strategy and familiar with rate and market codes
- Ensures Guests receive hospitable service at the front desk by:
- Communicating clearly and courteously
- Promptly and professionally checking Guests in/out of the Hotel
- Receiving cash/credit transactions from Guests for payment of Hotel charges and making correct change
- Maintains proper working environment between departments by:
- Properly communicating with the Housekeeping and Engineering Department regarding Guest rooms and requests
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established Company policies and procedures to achieve the overall objectives of this position
Who We Are
We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.
We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
We offer competitive pay and benefits, including health insurance, paid time off, and opportunities for career advancement. If you are a detail-oriented individual with excellent communication skills and a passion for providing exceptional guest service, we would love to hear from you.
Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity to join our team as a Front Desk Agent.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Rotating weekends
Work Location: In person
Salary : $16
