What are the responsibilities and job description for the Front Desk Supervisor position at TownePlace Suites Marriot Hotel?
```Duties```
- Oversee the daily operations of the Front Desk department
- Ensure smooth check-in and check-out processes for guests
- Manage guest relations and handle any guest inquiries or complaints
- Train and supervise front desk staff, ensuring excellent customer service
- Coordinate with other hotel departments to ensure guest satisfaction
- Conduct night audits and reconcile daily transactions
- Maintain accurate records of room availability and guest accounts
- Implement and enforce hotel policies and procedures
```Qualifications```
- Previous experience in hotel or hospitality management required
- Strong knowledge of front desk operations and hotel systems
- Excellent communication and interpersonal skills
- Bilingual or multilingual abilities are a plus
- Ability to handle difficult situations with professionalism and tact
- Proficient in using phone systems and other office equipment
As the Front Desk Supervisor, you will play a crucial role in ensuring a positive guest experience from check-in to check-out. Your attention to detail, leadership skills, and ability to multitask will contribute to the overall success of our hotel. If you are passionate about providing exceptional customer service and have a background in hotel management, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Employee discount
- Free parking
- Paid time off
- Parental leave
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $16
