What are the responsibilities and job description for the Housekeeping Supervisor position at TownePlace Suites Marriot Hotel?
- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. * Perform quality assurance (QA) requirements for department. * “Breaks out the house” with room disbursement with the number of attendants available. * Schedules and maintains proper workforce to ensure correct staffing levels to meet demands of guests and associates. * Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas. Reports needed improvements to subordinates and managers. * May assist in scheduling staff according to standards and forecasted occupancy; may assign daily work tasks to employees. * Ensures cleaning and servicing of guest rooms is carried out in a timely and organized manner according to procedures and standards. * Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor. * Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction. * Reports needed repairs of unsafe conditions to supervisor. * Responsible for all QA documentation for the Housekeeping and Laundry Departments. * Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed. * Ensures all associates comply with safety policies, and report injuries in a timely manner
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Cleaning: 1 year (Required)
Ability to Relocate:
- West Des Moines, IA 50266: Relocate before starting work (Required)
Work Location: In person
Salary : $35,000 - $45,000
