What are the responsibilities and job description for the Director of Sales position at Towneplace Suites Tuscaloosa?
Director of Sales
Our Culture:
We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.
Job Description:
The Director of Sales are responsible for directing all activities of the hotel sales team, providing leadership and motivation necessary to implement effective sales and marketing strategies and to maximize the generation of hotel sales/revenues. You will manage the operations of the sales team in driving growth and revenue and ensuring high levels of employee engagement and guest satisfaction. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.
The job is simple:
Focus on ways to promote and engage in internal growth programs.
Continuously exemplify and live by our Culture.
Meet/exceed our company goals and three metrics.
- Complete all required training
- Adhere to all standard and property specific brand standards
- Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
- Provide personalized, friendly service to every guest and associate
- Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.
- Initiate new sales, prospects and qualified leads
- Host and entertain clients and maintain client accounts
- Conduct property site tours with the intent of promoting hotel facilities and services
- Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business
- Develop sales plans and strategies to meet and exceed established revenue and room night goals
- Partner with operations departments to ensure full participation in servicing accounts
- Develop hotel-level tactical sales and marketing plans to support overall system-wide sales plans/strategies and programs.
- Ensure the execution of Sales plans.
Necessary Skills:
- Must be able to travel as needed to do sales calls, meetings, and various sales related activities.
- Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
- Must be able to handle escalated issues within the brand and company guidelines and is able to deescalate any issues to ensure guest satisfaction and company values are demonstrated
- Have finger dexterity for operating equipment used in hotel sales operations, able to remember sales related items, communicate details of sales request, and work with leadership to manage the overall sales process
- Can perform work for 8 hours in a sales compacity
- Must have eyesight enabling vision both near and far
- Must be able to use/lift arms for up to 8 hours
- Have finger dexterity for operating equipment
- Must speak in a clear, understandable voice, hear at a basic level, and understand English
- Must be able to write
- Has the highest degree of integrity and is humble, living by the Golden Rule
- Able to work with people from diverse cultures and backgrounds
- Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
- Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
- Must be responsible for safety and security of guests, fellow employees and hotel assets
- Have knowledge of fire alarm system and evacuation procedures
- Able to report to scheduled shifts
- Able to communicate effectively in writing, verbally, and in person
- Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
- Is organized, honest, and works well with others
- Maintain a clean and attractive work area, uniform, and person
- Able to work with people from diverse cultures and backgrounds
Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.