What are the responsibilities and job description for the Guest Service Representative (3pm-11pm) position at TownePlace Suites - Wichita NE?
Job description
ESSENTIAL FUNCTIONS
Ability to perform all Front Office associate duties.
Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/or know who to contact for resolution.
Assist with laundry as needed.
Help to keep lobby clean and guest ready.
Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
Guests should be acknowledged and professionally greeted when in public areas of the hotel.
Associates should remain highly visible and be readily available for guests at all times.
Familiar with property, departments, hours of operation and services of the hotel.
Answer phones within 3 rings using proper greeting and etiquette.
Understand and carry out specific duties in case of an emergency (fire alarms, bomb threat, medical, tornado, etc).
Properly accept, log and maintain mail in an organized manner.
Confirm, record, and deliver wake-up calls (using manual sheets and/or switchboard).
Use and explain the use of TDD equipment for hearing impaired callers or guests.
Support team members to ensure the team’s entire workload is completed daily.
Complete responsibilities in a consistent and accurate manner.
Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
Know and understand guest needs and expectations.
Proper administration of key control.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
Associates are required to comply with department uniform and appearance standards.
Associates are expected to carry out all reasonable requests by Managers/Supervisors which the associate is capable of performing.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you willing and able to work the evening shift (3pm-11pm)?
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $13 - $14