What are the responsibilities and job description for the Shift Leader position at TownHall?
We are looking for a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.
To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.
OVERVIEW:
Shift Leader Responsibilities:
Excels in performing all Crew Member tasks including runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier.
- Maintains fast accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
- Leads Crew Members and directs all daily operations of the restaurant in the absence of both the General and Assistant Managers including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports.
- Makes sure the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility.
- Uses the company cash register accurately and maintains proper control of company assets. Makes accurate deposits.
- Works as a team player to support other employees in completing their tasks.
- Motivates and coaches Crew Members, and assists in the training of new Crew Members.
- Offers friendly and expeditious customer service.
- Completes all other duties assigned as necessary.
Shift Leader Requirements:
- High school diploma/GED.
- 1-2 years of supervisory experience in a food service or retail environment preferred.
- Experience creating shift schedules.
- Excellent communication and interpersonal skills.
- Strong leadership and organizational skills.
- Confident problem-solver.
- Team player.
Physical Demands:
This position will require long periods of standing on hard surfaces, occasionally in warm temperatures. There is also likely to be extensive lifting of supplies and materials and moderate to loud noise. The use of hands and arms to reach for, grasp and manipulate objects is required. Finger dexterity may be required for cash register use. There will be constant exposure to hot equipment and oil throughout the work day.
WHY WORK FOR AN ETHOS HOSPITALITY COMPANY?
We value our family members for their relentless drive, focus, passion, and humility. We know our radical candor is what fuels our strength and innovation as individuals and truth is what drives us to greatness
Our values stand for something, and we own them every day:
- Love and serve each other and our guests
- Do what it takes: It is not enough to do your best; you must do what is necessary
- Culture over strategy
- Leave it better than you found it
Virtues/Be: Loving, Disciplined, Competitive, Loyal, Consistent, Persistent
If you want to belong to a family of people who care about what they do, and each other
Apply Today!
Job Type: Full-time
Pay: $18.55 - $22.33 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Application Question(s):
- What is your Instagram handle?
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $19 - $22
