What are the responsibilities and job description for the Front Desk Agent position at Townplace Suites airport north by Marriot?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities.
- Maintain accurate records of room availability and reservations using hotel management software.
- Process payments and manage billing inquiries with professionalism.
- Conduct night audits as required, ensuring all financial transactions are accurately reported.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold high standards of hospitality and guest relations at all times.
Qualifications
- Previous experience in guest services or hotel management is preferred.
- Strong phone etiquette and communication skills are essential for interacting with guests effectively.
- Multilingual abilities are a plus, enhancing communication with diverse clientele.
- Familiarity with night audit procedures is beneficial but not mandatory; training will be provided.
- A background in hospitality or hospitality management is advantageous.
- Excellent problem-solving skills and the ability to remain calm under pressure in a fast-paced environment.
- A passion for delivering outstanding customer service and creating memorable experiences for guests.
Join our team as a Front Desk Agent where your contributions will play a vital role in creating an exceptional experience for our guests!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Overnight shift
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Grand Rapids, MI 49546 (Required)
Work Location: In person
Salary : $14