Townsen Memorial Hospital is looking for a Medical Receptionist to join our team!
Medical Receptionist's duties and's work encompasses many tasks such as greeting patients, scheduling appointments, performing clerical duties, and providing medical procedural support. Exhibits professionalism at all times while answering inquiries and providing information to the general public, visitors, patients, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Supports medical
staff by completing administrative requirements as assigned.
ESSENTIAL FUNCTIONS :
- Demonstrates customer service standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, displays appropriate body language at all times, take 5 minutes each day to go
above and beyond for one patient or visitor, honor diversity and thanks each customer / patient)
Greet patients as they arrive into facility and provide them with appropriate informationAssist patients to complete all necessary forms and documentationEnsure completeness and accuracy of patients' forms and logs all demographics in EMR systemUpdate patients' information into databaseMove patients through appointments as scheduled. Keep patient appointments on schedule by notifying provider of patients' arrivalRespond and comply to requests for information including sending faxes and e-mailsAnswer telephone and deal with inquiriesTransfer calls as requiredDirect calls and messages to appropriate medical office staffMaintains patient accounts by obtaining, recording, and updating personal and financial information into e-clinicalObtains revenue by recording and updating financial information; recording and collecting patient chargesCall patients and remind them of their appointmentsKeeps patients' family's informed of patient statusSchedule and reschedule patients' appointmentsUpdate appointment calendarsCreates and labels appropriate charts for patient'sManage filing and record keeping activities; obtains all necessary documents related to the patient chart as neededCoordinates mail flow in and out of officeMaintain stock of forms and office suppliesEnsure reception area is well maintained, neat and clean, including the magazinesEnsures all vendors and visitors are signed in and processed according to facility policyPerforms other related duties as assignedKNOWLEDGE, SKILLS, AND ABILITIES :
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminologyKnowledge of computer and relevant software applicationsStrong computer skills with proficiency in Microsoft Office, including Outlook, Excel, and WordStrong attention to detail : being careful about detail and thorough in completing work tasksHas self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situationsHigh stress tolerance : accepting criticism and dealing calmly and effectively with high stress situationsAbility to adapt with flexibility : being open to change (positive or negative) and to considerable variety in the workplaceAbility to work independently by guiding oneself with little or no supervision and depending one oneself to get things doneAbility to maintain effective and organized systems to ensure timely patient flowMust be able to multi-task while on the jobMust be task-oriented and have organizational skillsExcellent, polished patient interaction skills. Ability to communicate professionally with patientsExceptional customer service and phone etiquetteEnergetic with a desire to learn and develop new skillsEDUCATION AND EXPERIENCE :
High School Diploma or its equivalentOne (1) year of experience in customer serviceBasic Life Support (BLS) CertificationTownsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.
Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
Employment for this position is contingent upon the successful completion of a background check and drug screening.
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