What are the responsibilities and job description for the Fuel & HVAC Night Dispatcher position at Townsend Energy?

Townsend Energy, Danvers, MA.

Founded in 1931, we are the local name you can depend on for energy and HVAC for residential and light commercial heating and cooling needs. We are deeply committed to providing exceptional customer service; our customers are and will continue to be at the center of everything we do!

We have an immediate opening for a Remote Night Dispatcher! The Night Dispatcher is responsible for coordinating and optimizing the delivery and service schedules for our heating oil, propane, gasoline, diesel, HVAC, and standby power generator divisions during the evenings. This position is an integral part of our operations team, working closely with drivers, technicians, and customer service representatives to ensure timely responses to customer requests and maintain seamless communication between various departments.

Position : Night Dispatcher

Work Type : Local Remote

Hourly Rate : $25.00 - $28.00 per hour with a stipend of $115.38 per week

Work Hours : Monday to Friday, 4 : 00pm to 12 : 00am midnight

On-Call Schedule : 12 : 00am midnight to 5 : 00am

Benefits :

Medical Insurance with company contribution for individuals and family; FSA and HSA options
Vision and Dental Insurance
Basic Life and AD&D Insurance
Long-Term Disability
401k with company match
80 hours of vacation accrued
9 Paid Holidays, including floating holidays
Take home company vehicle & gas card
Employee Assistance Program
Company laptop
Company Cellular Phone
Other supplemental insurance options available

Job Responsibilities :

Handles incoming customer calls, emails, and inquiries during the evenings

Ensures all customer service requests are promptly addressed and scheduled for appropriate action

Facilitates immediate response and dispatch of technicians and personnel in case of heating, air conditioning, or generator-related emergencies during the evening.

Plans and optimizes delivery and service routes to maximize efficiency, minimize fuel consumption, and reduce delivery times while considering driver and technician availability

Update customers on delivery and service status accurately

Accurately updates and maintain records of deliveries, service calls, and customer interactions in the company's dispatch software system

What it takes :

High school diploma or equivalent; additional education in logistics or related fields is a plus

Previous experience in dispatch, logistics, or customer service roles is preferred

Familiarity with the heating oil, propane, gasoline, diesel, HVAC, or power generator industry is advantageous

Excellent communication skills and ability to remain composed under pressure

Strong organizational skills, attention to detail, and ability to prioritize tasks effectively

Proficiency in using dispatch software, GPS, and other relevant tools

Availability to work weekends and holidays, as per assigned schedules

Ability to lift up to 15 lbs.

Candidates will be required to pass a drug test upon being given a conditional offer of employment

Learn more about us online :

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Salary : $25 - $28

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