Site Supervisor

Overview
At the direction of the General Manager, this position is responsible for all aspects of security services, safety, staffing needs, scheduling, supplies/ equipment, administrative functions, performance evaluations, on-site training, accuracy of employee’s hours worked and accounting (payroll), and overall safety of a client facility.

Schedule:

07:00 a.m. - 03:00 p.m. Monday - Friday

Responsibilities

• Being on-call 24 hours a day, 7 days a week and responding to all text messages and phone calls
• In conjunction with the Recruiting department, ensuring that the account is properly staffed at all times with the officers as required. This includes notifying General Manager all extra coverage, time-off requests, missed billed hours and special assignments as early as possible
• Ensuring safety rules are followed at all times and that reporting of any unsafe practices or conditions takes place immediately
• Ensuring all site employees are following site specific post orders, pass down messages, and are in compliance with employee handbook guidelines at all times
• With the assistance of General Manager, scheduling all after-hour, weekend, and late call off’s, no shows, emergencies, etc.
• Ensuring that all Officers are trained on all of the tasks outlined in the Post Orders. This may be accomplished personally or through the General Manager. The following items will receive special attention:
• Report Writing
• Fire Control Panel
• Key control
• Communication Skills
• Emergency Response
• Special Instructions
• Customer Service
• Appearance
• Site Knowledge
• Call Off Procedure
• Continually monitoring, advising, and updating the customer contacts and his/her manager with all information regarding security issues at their assigned account
• Updating all post orders and training materials. This can be done personally or through a delegated representative
• Ensuring that all equipment (i.e. cell phones,chipolos, monitors, chargers, printers, key tethers and computers, etc.) is in working condition. Furthermore, the Site Supervisor will ensure that all equipment is not mishandled or abused
• Rewarding and disciplining Officers as necessary
• Administering evaluations (minimum annually) to Officers and giving advice and direction as necessary
• Performing spot inspections of all Officers on all shifts on a monthly basis
• Acting as a liaison between the client, the TSS Office, and the TSS Staff assigned to the client facility
• Ensuring that payroll is submitted in accordance with TSS policy. The Site Supervisor will also accept responsibility for the accuracy of the payroll submitted
• Confirm shifts in Paycom on a daily basis and complete required weekly payroll reports as needed by Dan Willlliamson
• Ensuring that any action taken during emergencies is executed without endangering personnel or property. He / She will ensure that building security equipment is monitored and checked at regular intervals. He / She will ensure that malfunctions, unsafe conditions, or hazardous situations are reported to management immediately. He / She will lead the implementation of Star’s safety program and take the necessary steps to reduce or eliminate all workplace injuries. In the event of an employee injury, while at work, or if there is a violation of Star’s anti-harassment policy the Site Supervisor must:
• Contact the General Manager immediately
• Contact the COO immediately
• Contact the Director of Human Resources immediately
• Directing all service and performance concerns to the General Manager. Issues involving TSS personnel, service, and performance are not to be brought directly to the client without consultation with the General Manager
• Other duties as assigned by client and/or TSS

Site Specific Responsibilities

• Post any pass downs or memos you receive to the Pass down binder
• Setup conference room for tenant/client meetings per email request
• Create and send weekly lists of trouble/supervisory alarms from the fire panel to client.
• During holidays at One Main Place, ensure that security checks test each elevator to verify that they are secured
• Assist the Property Manager and engineers when requested. Respond to emails from clients in a timely manner, making sure that General Manager is CCed when appropriate
• Be prepared to respond to emergencies when they occur
• At the end of your shift, give the officer relieving you all of the post equipment and a briefing. Close out your DAR

Physical Requirements

• Must be able to stand, walk, and/or drive for up to 90% of an 8-12 hour shift (There may be times when an officer is required to work over 12 hours straight to meet the operational needs of the Company)
• Must be able to run and climb stairs
• Must be able to repetitively open heavy glass and metal doors
• Must be able to lift objects weighing up to 50 pounds (opening & closing roll up doors)
• Must be able to tolerate exposure to outside elements including inclement weather for up to an 8-12 hour shift
• Must have sufficient hearing to respond to normal verbal speech, alarm signals, radio and telephone communications
• Must have sufficient visual acuity to read and understand tenant rosters, employee listings, post orders, maps, computer screens to check identification (such as company badges or driver’s licenses) and to distinguish the faces of employees, contractors and visitors
• Must have a command of the English language that is easily understood

Skill Requirements

• Must be focused on TSS and the customer’s values and business objectives
• Must have the ability to develop and write memos and training materials
• Must have excellent coaching skills, excellent organizational skills, good computer knowledge, and literacy
• Must have a HS diploma or equivalent
• At least 2 years prior supervisor or manager experience in the security industry preferred
• Must be able to work flexible schedules
• Must meet all physical, psychological and background standards
• Must have a strong knowledge of security and emergency operations
• Must have an employment history demonstrating reliability and dependability
• Must pass a background check and pre-employment drug and alcohol screening
• Must have the ability to handle emergency situations in a calm and professional demeanor
• Must maintain a professional demeanor at all times.
• Must have the ability to work independently while also being a team player.

Equal Opportunity Employer:

Township Building Services, Inc., is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Supervisory or Management: 2 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Portland, OR 97204 (Required)

Ability to Relocate:

• Portland, OR 97204: Relocate before starting work (Required)

Work Location: In person

Salary : $23