What are the responsibilities and job description for the Information Technology Support Specialist position at TOWNSHIP OF IRVINGTON?
Responsibilities: Under the close supervision of an employee in the information technology area or other supervisory officials in a local government agency, assists in the implementation and maintenance of computing components such as desktop PCs, laptops, tablets, cellular devices, printers, and other peripheral devices; performs the most basic and most repetitive levels of help desk responsibilities; performs entry level data entry or lookup responsibilities; performs other related duties as required. Assists with matters concerning the procedures and techniques of computer operation and other information technology support functions. Assists in troubleshooting and resolving issues with computers, laptops, printers, and other associated data processing systems. Assists with incoming calls, emails, and ad hoc requests and generates associated tickets in the agency’s ticketing system with appropriate and thorough documentation.
Assists with the most basic help desk requests by providing technical assistance and consulting senior colleagues as needed. Assists in troubleshooting issues concerning the procedures and techniques of computer operation, work processes, and methods. Coordinate with other IT professionals or departments to maintain essential records, reports, and files; assist the department in operating the system console, communicating through the console with the system control program and telecommunications monitor; assist in performing the operating commands necessary for the execution of scheduled production, and providing appropriate responses to system messages.
Requirements: Successful completion of four (4) high school courses in computer programming, web design, data security, ethical matters in computer science, global impact of advancements in computer science, animation, robotics, computer repair, graphic design, app development, media technology, or any related information technology area (OR) Successful completion of a one (1) year technological training program in the operation of computers. (OR) One (1) year of experience in computer operator work involving the operation of computers and peripheral equipment, systems analysis and programming, scheduling, technical support, and/or computer operations in the data processing field. (OR) One (1) year of equivalent experience and/or training as determined by the hiring authority. Appointees will be required to possess a driver’s license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.