What are the responsibilities and job description for the Advanced Services Account Manager position at Toyota Industries?
Job Description
Position Summary :
The Advanced Services Account Manager is responsible for managing and growing the company's fleet accounts, ensuring the delivery of high-quality fleet management services to customers. This role involves developing and maintaining strong relationships with key stakeholders, understanding customer needs, and providing tailored solutions to enhance fleet efficiency and performance. The Advanced Services Account Manager will oversee all aspects of account management, including service, data analysis and reporting, contract negotiation, and compliance with service level agreements.
Essential Position Duties :
- Develop and maintain strong relationships with Advanced Services fleet customers, acting as the primary point of contact.
- Collaborate with customer to develop and meet objectives such as cost reduction, equipment replacement, business growth and other performance metrics.
- Act as liaison between dealers and customers for any service related discrepancies
- Train dealers on best practices and system improvements within their dealership
- Lead and facilitate customer deliverables to drive customer satisfaction
- Prepare and present regular Quarterly Business Reviews on account status, performance metrics, financial reporting and business development activities.
- Monitor program compliance and Key Performance Indicators
- Ability to work in a constant state of alertness and safe manner
- Additional duties as assigned
- 30-40% travel is required
Education Experience :
Physical Requirements / Working Conditions :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion. Frequent use of computer and telephone.
Primary environment : ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
About Toyota Material Handling
Let Toyota take your career to new heights. Toyota Material Handling provides employees with the opportunity to make a meaningful impact through innovation and creativity in an unmatched culture.
Based in Columbus, Indiana, Toyota offers a full line of high-quality material handling equipment sold under the Toyota brand for over 50 years. We are proud of our large and diverse workforce. We seek individuals committed to excellence with talent, skill and innovation. We offer a competitive salary and benefits package with a pleasant and challenging work environment. Life is better at Toyota.
Benefits that set Toyota apart :
Affirmative Action Responsibility :
It is the Company's policy to afford equal employment and advancement opportunity for all qualified individuals without distinction or discrimination because of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
