Service and Parts Training Manager

Job Description

About the Job :

This position leads the service and parts training initiatives for Toyota Material Handling's dealer network. Leading a training team, this position will support, develop, and create processes, tools, and training to build and enhance external talent for Toyota Material Handling's (TMH) dealer network. You will have the opportunity to work with leaders of the company and dealer network to establish training programs that increase the skills of dealer employees to ensure talent is prepared to fulfill current and future needs. Specific objectives include promoting TMH's values, philosophy, products, and services through programs created for employees and using these programs to help motivate and engage employees so that they will expand their skills. Program goals also include finding ways to improve retention. When these programs are successful, dealer employees should be more committed to Toyota's values and more invested in driving high levels of performance for their dealership.

What you'll be doing :

• Create training plans to support the dealer network employees' productivity and performance, driving value for the organization
• Collaborate with key stakeholders to determine training needs, knowledge gaps, and training plans in order to continuously improve our programs in alignment with organizational objectives and vision
• Develop assessments and measures to analyze and improve service and parts training
• Oversee training reports to monitor key performance indicators
• Manage the service and parts training budget and operational activities, including department budget allocation, contract agreements with partners and vendors, and invoice processing
• Develop and execute the department strategy in alignment with the organization's vision
• Evaluate team performance and the effectiveness of training programs
• Lead and coach direct reports to aid them in overall performance and professional development
• Research and implement benchmark training and performance solutions for training rewards, recognition, practices, and curricula; seek innovative new methods for improving Toyota training implementation
• Communicate effectively and often with various stakeholders, including development partners, all levels of executive management, off-site trainers, Toyota field staff, LMS / data team members, and global stakeholders
• Manage new product launch department activities
• Ability to work in a constant state of alertness and safe manner
• Additional duties as assigned

What we're looking for :

What you'll get in Return :

Toyota Material Handling offers a comprehensive benefits package for full-time employees, which includes :

Affirmative Action Responsibility :

As a proud equal opportunity employer, reasonable accommodations may be available to individuals with disabilities to interview and perform the essential functions of a role.

It is Toyota Material Handling's policy to afford equal employment and advancement opportunities for all qualified individuals without distinction or discrimination because of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Physical Requirements / Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store

About Toyota Material Handling

Let Toyota take your career to new heights. Toyota Material Handling allows employees to make a meaningful impact through innovation and creativity in an unmatched culture.

Based in Columbus, Indiana, Toyota offers a complete line of high-quality material handling equipment sold under the Toyota brand for over 50 years. We hire great people from various backgrounds, not just because it is the right thing to do but because it makes Toyota Material Handling stronger. We seek individuals committed to excellence with talent, skill, and innovation. We offer a generous salary and benefits package with a pleasant and enthusiastic work environment.

Learn More about Toyota Material Handling Careers at www.ToyotaForklift.com / Careers

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