Commercial Lines Account Manager

Who are we:

Toyota Insurance is a brand name of Toyota Insurance Management Solutions USA, LLC (TIMS). We are an independent agency specializing in property and casualty insurance for Toyota vehicle owners. We offer insurance through our trusted carrier partners to provide coverage for your Toyota vehicle, home and other assets. Our mission is to improve the Toyota ownership experience by improving the insurance experience.

Job Overview:
Our Commercial Lines Account Manager will manage the day-to-day service and sales associated with our dealer insurance service programs, including providing necessary client documents for quote, enrollment, and verification of coverage. A high level of coverage knowledge, sales and service will be required in this role.

Job Responsibilities:

• Provide technical support to agency partners specifically in analyzing client needs, coverage forms and quotations.
• Schedule and attend appointments with clients as requested.
• Occasionally attend and consult on prospect and client meetings as requested.
• Maintain thorough understanding of program qualifications and making underwriting decisions aligned with policy provisions.
• Order and issues binders, certificates, policies, endorsements, and other related items; verifies their accuracy; forwards them to client with appropriate correspondence.
• Determine if direct or agency billing is appropriate and invoice accordingly in AMS.
• Prepare summaries of insurance, schedule, and proposals for word processing as needed.
• Maintain and manage monthly reporting of program premiums and enrollments to carrier and agency partners
• Prepare renewals in coordination with program standards.
• Review audits of policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
• Verify policy and policy change information, facilitating corrections when necessary.
• Process incoming mail and phone requests, responding promptly and appropriately.
• Process and follow up on cancellations requests to carriers to ensure accurate and timely resolution; maintains agency in financial equity whenever possible.
• Assist clients in submitting first reports of claims, facilitates prompt response from carrier staff and follows up on claims status, according to agency procedures.
• Identify exposure to loss and recommend appropriate coverages in coordination with agency partners.
• Identify and assist agency partners with risk control and risk management and catastrophe planning.

Required Education and Experience:

• Bachelor’s degree in a related field or equivalent work experience
• A minimum of 5 years insurance experience or a minimum of 10 years industry experience.
• Property & Casualty Agents License required
• Knowledge of insurance rating and underwriting processes.
• Ability to carry out complex tasks with many concrete and abstract variables.
•  Familiarity with Nexsure XDTI AMS
• Professional designations (CPCU, CIC, CRM, etc.) in lieu or years’ experience
• Advanced knowledge of Microsoft Office suite
  

Required Knowledge, Skills, and Abilities:

• Exceptional communication and negotiation skills.
• Experience with MS Office products required (specifically PowerPoint, Outlook, Word, and Excel)
• Ability to carry out complex tasks with many concrete and abstract variables.
• Familiarity with Nexsure XDTI AMS
  
• Functional knowledge of law and insurance regulations in various jurisdictions

Required Competencies:

• Customer-focused
• Detail-oriented
• Problem Solving
• Analytical

Work Environment and Physical Demands:

• Ability to work within a Team environment under tight schedules.
• Fast-paced, entrepreneurial environment, where innovative ideas are welcomed.

Compensation: 

• $80,000-$100,000 based on skills and experience.

Position Type/Expected Hours of Work:

Remote: 08:00 AM-5:00 PM (Prefer candidates from Texas or Oklahoma)

What are the Perks? 

• Healthcare packages to support your mental, physical, and emotional well-being. 
• PTO and Paid Holidays – Helping you be a world changer outside of the office. 
• 401K Matching – We are committed to team members’ financial health. 
• Challenge and Opportunity – A tight-knit, fun environment that encourages personal and professional growth. 

Scope of Management:

Total of direct reports: 0

Travel:

None

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The job description is not intended to be all inclusive of the multitude of tasks that may be assigned, but rather to provide a general overview of the expectations and responsibilities of this position. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned.

Work Authorization:

Applicants must be authorized to work for any employer in the U.S. This position does not offer sponsorship or the transfer of sponsorship of employment Visa. Candidates must already hold work eligibility for the United States.

Learn More:

Visit our website Toyota Auto Insurance | Toyota Auto Insurance (toyotaims.com) to learn more about our company culture and career opportunities.

FLSA Job Status:  ☒ Exempt    ☐ Non-Exempt

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

EEOC is The Law Information poster: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov)

Toyota Insurance Management Solutions, including its affiliates Connected Analytic Services and Advanced Connectivity (collectively “TIMS”) participate in E-Verify.

Salary : $80,000 - $100,000