What are the responsibilities and job description for the Lexus Parts/Body Shop Counterperson position at Toyota/Lexus of Knoxville?
Parts Counterperson
Responsibilities:
- Provides high level of service to internal and external customers.
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Follows up on back-ordered parts.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Sets up orders for daily shipment, delivery, or pick-up.
- Keeps front and rear counter areas clean and uncluttered.
- Maintains professional appearance.
- Reliable attendance at scheduled shifts.
Qualifications:
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Have a High School Diploma or equivalent
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Have experience with auto parts sales (preferred)
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Are able to work in a fast-paced work environment
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Have strong organizational and time management skills
Dealership Benefits
Insurance plans available for eligible full time associates
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Voluntary Accidental Insurance
Voluntary Critical Insurance
401k retirement
Paid Holidays for eligible associates
Paid vacations for eligible associates
Employee discounts
Sick Leave for eligible associates
Drug Free workplace
