What are the responsibilities and job description for the Service Advisor position at Toyota/Lexus of Knoxville?
Service Advisor
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive lane to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Responsibilities:
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Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
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Ensures that the daily inventory of technicians' time is consistently sold to service customers
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Distribute work between technicians efficiently
Qualifications:
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Organized and friendly personality
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Demonstrated ability to manage others
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Clean driving record
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Willing to submit to a pre-employment background check & drug screen
Dealership Benefits
Insurance plans available for eligible full time associates
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Voluntary Accidental Insurance
Voluntary Critical Insurance
401k retirement
Paid Holidays for eligible associates
Paid vacations for eligible associates
Employee discounts
Sick Leave for eligible associates
Drug Free workplace
