What are the responsibilities and job description for the Team Member Relations Analyst position at Toyota North America?
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who We’re Looking For
Toyota’s Human Resource Department is looking for a passionate and highly motivated Team Member Relations Analyst at Toyota Motor Manufacturing, Missouri (TMMMO).
The primary responsibility of this role is to support team members (TMs) and manufacturing leadership in their resolution of concerns and to appropriately interpret and consistently apply policies and procedures.
Reporting to the Team Member Relations Manager at TMMMO, the person in this role will support the Human Resource Department’s objective to provide excellent Human Resources support through understanding, developing, and facilitating creative HR solutions to achieve a high-level TM experience.
This onsite position is based in Troy, Missouri. The selected candidate will be expected to reside within commutable distance of this location.
What You’ll Be Doing
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who We’re Looking For
Toyota’s Human Resource Department is looking for a passionate and highly motivated Team Member Relations Analyst at Toyota Motor Manufacturing, Missouri (TMMMO).
The primary responsibility of this role is to support team members (TMs) and manufacturing leadership in their resolution of concerns and to appropriately interpret and consistently apply policies and procedures.
Reporting to the Team Member Relations Manager at TMMMO, the person in this role will support the Human Resource Department’s objective to provide excellent Human Resources support through understanding, developing, and facilitating creative HR solutions to achieve a high-level TM experience.
This onsite position is based in Troy, Missouri. The selected candidate will be expected to reside within commutable distance of this location.
What You’ll Be Doing
- Track and verify that team is meeting customer service targets for follow-up, issue close-out, and team member concern resolution.
- Participate in new hire and promotional interviewing.
- Conduct TM sensing and communicate key issues and results monthly.
- TM performance/behavior/attendance (PBA) investigation and corrective action and ensure that are tracked and countermeasure activity to address abnormality.
- Support team member needs for information and support according to the Toyota Way and Respect for People culture.
- Train, coach, and provide guidance to group leaders on HR policies and procedures.
- Coach supervisors and managers through complex issues.
- Routinely use judgement on policy and ethics issues to protect the company and team members.
- Oversee, plan, and execute complex morale and engagement projects using Toyota Way principles
- Manage existing processes while working through complex TMR issues.
- Identify new opportunities or gaps in current HR processes/policies that changing business needs create.
- HR experience, or experience supervising people involving some HR responsibilities.
- Demonstrated ability to lead a project team.
- Excellent oral and written communication skills.
- Experience working in a team environment, consensus driven organization.
- Proven ability in problem-solving, both collaboratively and independently.
- Ability and willingness to work any shift at TMMMO (including weekend and night shifts).
- Bachelor’s degree in Human Resources, Labor Management, Communications, or closely related field.
- Team member / employee relations experience.
- HR Generalist experience.
- PHR or SPHR certification.
- Demonstrated ability to effectively communicate and influence at all levels of the organization.
- 2 years Toyota experience.
- Toyota JKK/TBP completed.
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Flextime and virtual work options (if applicable)
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools and more
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
- Relocation assistance (if applicable)
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
