What are the responsibilities and job description for the Call Center Professional position at Toyota of Clermont Careers?

The BDC Representative supports our sales efforts by contacting prospective customers.

Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Product Specialists.

Job Responsibilities :

Maintain a minimum standard of outbound calls to prospective customers

Approach each call with a goal to transfer or set an appointment for customers to visit the dealership

Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers

Adhere to lead management plan guidelines for each lead in your database

Respond to internet leads and inquiries

Accurately record interactions with each prospective customer in our database

Other reasonable duties as may be requested

Requirements :

1-2 years customer service experience in an outbound calling environment

Outstanding written and verbal communication skills

Prior phone experience, required

General knowledge of the automotive industry

Proficient in MS Office

Ability to work evenings until 9 : 00 PM

Ability to work weekends as business needs dictate

Bilingual, a must

Competencies :

Goal–oriented individual, driven to exceed personal and team goals

Exceptional communication and customer service skills exemplified to internal and external customers

Effectively collaborate with fellow employeesIn return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.Toyota of Clermont is proud to be an Equal Opportunity Employer.

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