What are the responsibilities and job description for the Business Development Call Center Director position at Toyota of Clermont?
Salary: $100,000 base performance-based bonuses (earn up to $125,000 annually)
Toyota of Clermont is seeking an experienced and results-driven Business Development Call Center Director to lead our Inside Sales and Customer Engagement team. This individual will be responsible for recruiting, training, and managing a team of up to 10 professionals who handle all inbound and outbound customer interactions for the sales department.
Bilingual candidates are strongly preferred to meet the needs of our diverse market.
Why Join Toyota of Clermont?
5-day work week
Professional work environment
Paid time off, with up to 2 weeks of vacation
Comprehensive benefits package (Medical, Dental, Life Insurance, and 401K)
Opportunities for career advancement
Highly competitive salary with weekly and monthly bonus incentives
Key Responsibilities:
- Oversee all inside sales and customer engagement operations.
- Manage inbound and outbound sales calls, appointment setting, and customer follow-ups.
- Lead daily training and coaching sessions to enhance team performance.
- Develop and refine call scripts for appointment scheduling and follow-up communications.
- Maintain an accurate customer database and ensure timely follow-ups.
- Monitor key performance metrics and generate reports to track department success.
- Collaborate with department managers to optimize customer interactions and sales opportunities.
- Perform other relevant duties as needed.
Qualifications:
- 3 years of experience leading an inside sales team, with a strong focus on hiring, training, and development.
- 3 years of experience in an inbound/outbound sales role.
- Automotive industry experience is preferred but not required.
- Strong leadership and coaching skills to foster a productive and motivating work environment.
- Exceptional sales, communication, and customer service skills.
- Proficiency in CRM systems and general computer applications.
- Ability to work flexible hours, including evenings (until 9:00 PM if needed) and weekends based on business needs.
Employment is contingent upon successful completion of a background investigation. This is an Equal Opportunity Employer and committed to excellence through diversity.
Salary : $100,000 - $125,000
