What are the responsibilities and job description for the BDC/Sales position at Toyota of Cleveland?
Qualifications
- Previous experience in either a high-volume call center environment or commission driven role preferred.
- Excellent interpersonal skills over the phone. Goal-driven to meet and exceed store appointment goals
- Ability to work independently and as part of a team in a fast paced environment
Benefits
- When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits
- Commission plus salary, 40 hours per week
- Full Benefits
Responsibilities
- The Sales BDC Agent is responsible for generating sales appointments with customers that contact the dealership via the internet, phone, chat/text to schedule or inquire about vehicle purchases
- Duties and Responsibilities: Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner
- Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest
Job description
Sales BDC Agent - At Toyota of Cleveland you'll find the opportunities, resources, and support you need to grow and develop professionally. We're committed to your success and invested in your future. The Sales BDC Agent is responsible for generating sales appointments with customers that contact the dealership to schedule or inquire about vehicle purchases. Duties and Responsibilities: Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. Promptly and accurately enter all customer inquiry data into the CRM. Generate and schedule sales appointments. The right candidate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. Previous experience in either a high-volume call center environment or commission driven role preferred. Excellent interpersonal skills over the phone required. Goal-driven to meet and exceed store appointment goals. Ability to work independently and as part of a team in a fast-paced environment. Strong organizational and time management skills. All applicants must be authorized to work in the USA. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license. The BDC Agent position has a pay scale consisting of the following elements and ranges. Wages include base hourly compensation plus commission compensation. Schedule: Full-time: 40 hours a week/ 5 days a week. Saturday is required. Full benefit package.
