Service Advisor

JOB DESCRIPTION

Purpose:

·      The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

·       Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

·       Greets customers in a timely, friendly manner upon arrival.

·       Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".

·       Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

·       Test-drive the vehicle or refer to the test technician as necessary.

·       Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer and/or dealership standards

·       Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

·       Maintains a dealership standard for “hours per customer repair order written."

·       Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

·       Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.       

Qualifications:

·       High school diploma or the equivalent.

·       Ability to read and comprehend instructions and information.

·       General knowledge of vehicle mechanical operations.

·       Professional personal appearance.

·       Excellent oral and written communication skills.

·       All applicants must be authorized to work in the USA

·       All applicants must perform duties and responsibilities in a safe manner

·       All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license