What are the responsibilities and job description for the Service Advisor position at Toyota of Cool Springs?
Service Advisor
Description
Toyota of Cool Springs is seeking an organized and detailed Service Advisor.
SUMMARY
Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
Responsibilities
- Greets customers promptly
- Obtains customer and vehicle information
- Clearly reports all vehicle symptoms as described by the customer
- Determines and recommends needed maintenance base on age, mileage, and vehicle history
- Prepares complete and accurate estimate of cost for labor and parts
- Establishes follow-up time
- Monitors the progress of each vehicle throughout the day, updating customers frequently
- Verifies that final invoice reconciles with work performed on the repair order
- Explains all completed work and charges to customers
Qualifications
- Minimum 1 year experience in a service advisory role
- Knowledge of automobiles
- Positive attitude
- High volume mentality
- Customer Satisfaction Index focused
What We Offer
- 401(k) Savings Plan with Employer-Match
- Medical Insurance
- Dental Plan
- Vision Plan
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Paid Vacation
- 5-Day Work Week
- Locally Owned
- We promote from within
