What are the responsibilities and job description for the Service BDC Call Center Agent position at Toyota of Cool Springs?
Service BDC Call Center Agent
Join one of the Tennessean's Top Workplaces of Middle Tennessee (for over 5 years) where we believe happy employees make happy customers! We are growing and want you to grow with us too!
Job Description
Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent.
SUMMARY
Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
Responsibilities
- Answers incoming calls promptly and professionally
- Obtains customer and vehicle information
- Creates appointments for vehicle maintenance, service and recalls
- Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments
Qualifications
- Positive attitude
- Well-spoken with previous call center/receptionist experience
- Proficiency with computers
- Must be able to multi-task
- Must be a solution-oriented problem solver
- Customer Satisfaction focused
What We Offer
- Base pay $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour
- 401(k) Savings Plan with Employer-Match
- Medical Insurance
- Dental Plan
- Vision Plan
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Paid Vacation
- 5-Day Work Week
- Locally Owned
- We promote from within
Salary : $17 - $20
