What are the responsibilities and job description for the SERVICE CLERICAL BDC position at TOYOTA OF EL CAJON?
Job Details
Job Location: El Cajon, CA
Salary Range: Undisclosed
Description
The Service BDC Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $20.00.
As a BDC Service Representative, you’re one of the most important team members at Honda of El Cajon. You’re a critical point of contact, primarily for our Service Department guests, and your communication is critical in creating a 5-star experience. You will handle all incoming profit center calls for the Service Department, as well as performing outbound calls to invite guests to the dealership.
What You’ll Do:
- Communicate effectively with guests according to their preferred method of communication
- Schedule reservations with the Service Team
- Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer
- Respond to guest and team inquiries in a timely fashion
- Make outbound missed appointment calls to increase daily appointment counts
- Contact all missed appointments to reschedule
- Provide order status updates, appointment reminders and handle recall campaigns
Qualifications
What You’ll Need:
- Full-time availability. You’ll also need to be at least 18 years old.
- A valid driver’s license and acceptable driving record
- Strong communication skills with both Honda of El Cajon staff and guests
- Be able to work comfortably both with guests in-person and via phone calls
- A professional appearance and work ethic
- Excellent organizational and follow-up skills
- Ability to multi-task in a fast-paced environment
Salary : $17 - $20
