Service Drive Manager

Job Summary:
As the Service Drive Manager, you will be responsible for overseeing daily operations in the service drive, managing a team of service advisors, and ensuring a seamless and efficient customer experience. Your primary focus will be customer satisfaction, maximizing service sales, and improving overall operational efficiency to meet dealership goals.

Key Responsibilities:

• Customer Experience & Retention:
• Greet customers promptly and ensure a smooth check-in process.
• Enhance the customer experience by fostering a welcoming and professional atmosphere.
• Address customer concerns and provide solutions to improve satisfaction and retention.
• Team Leadership & Training:
• Lead, coach, and develop service advisors to meet performance goals.
• Conduct ongoing training to enhance product knowledge, upselling techniques, and customer service skills.
• Set performance targets and hold team members accountable for achieving goals.
• Operational Efficiency:
• Manage daily service drive operations to ensure efficient workflow and reduce wait times.
• Monitor and improve key performance metrics, including CSI scores, upsell rates, and repair order completion times.
• Work closely with the service department to improve scheduling and shop capacity utilization.
• Sales & Profitability:
• Maximize revenue opportunities by promoting recommended services and maintenance plans.
• Monitor and track upsell percentages and identify growth opportunities.
• Collaborate with the fixed operations director to set and achieve monthly financial targets.
• Process Improvement:
• Implement best practices to streamline processes and improve customer throughput.
• Ensure compliance with manufacturer guidelines and dealership policies.
• Maintain a clean and organized service drive to enhance the customer experience.

Qualifications:

• Proven experience in a dealership service drive role, preferably in a managerial or supervisory capacity.
• Strong leadership and coaching skills with the ability to motivate a team.
• Excellent communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and a customer-first mentality.
• Proficiency in automotive dealership management software (Reynolds & Reynolds, CDK, Xtime, etc.) is a plus.
• Valid driver’s license and clean driving record.

What We Offer:

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holiday pay.
• Ongoing training and career development opportunities.
• A dynamic and team-oriented work environment at a growing dealership.

How to Apply:
Interested candidates should submit their resume and a cover letter detailing their experience and qualifications via really. We are excited to meet driven individuals who are ready to take our service department to the next level!

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Work Days:

• Monday to Friday
• Rotating weekends

Ability to Commute:

• Meridian, MS 39301 (Required)

Ability to Relocate:

• Meridian, MS 39301: Relocate before starting work (Required)

Work Location: In person

Salary : $30,000 - $40,000