What are the responsibilities and job description for the Customer Service / Contract Administrator (Finance Department) position at Toyota of Orlando?
CUSTOMER SERVICE / CONTRACTS ADMINISTRATOR
Toyota of Orlando is currently seeking energetic, detailed, self-motivated and goal oriented individuals to join our growing Customer Service Delivery department. The Customer Service / Contracts Administrator is responsible for meeting with customers who have purchased or leased a vehicle and preparing and disclosing all legal and financial documents relating to the sale. They will submit customer applications for credit to several Automotive Financial companies, submitting accurate and timely paperwork according to the company’s policy and procedures while achieving a high level of customer satisfaction. They will also familiarize the customer with the controls of the new vehicle and physically deliver vehicle at the end of the Sales process.
NO EXPERIENCE NECESSARY. Bi-lingual candidates are a plus!
The Toyota of Orlando Culture
We are in the people business.
Toyota of Orlando has a strong culture that values teamwork, customer and employee satisfaction.
Toyota of Orlando currently seeks several self-directed and goal-oriented individuals to join our growing team!
Our Mission
Toyota of Orlando's mission is to be Orlando's automotive leader in vehicle sales and service. We achieve this by providing extraordinary owner experiences through continuously developing passionate associates who share our desire to always be better.
Our Performance Standards are based on Professionalism, Development of People, Honesty and Integrity, Quality, Caring, We're ALL Salespeople and Being the Best.
Job Responsibilities :
Establish and maintain good working relationships with team members and customers
Present all legal and financial documents to customers
Check all paperwork for correct title, lien information, and taxes
Responsible for verifying insurance with customers agents, obtain deposits, verify trade payoffs
Maintain high ethical standards in daily activities
Review daily funding delays, complete bank stipulations in a timely manner ensuring expedited funding payments
Ensure paperwork is legal, compliant and complete without flaw
Guarantees overall customer satisfaction
Responsible for following online review acquisition process and maintaining the goals set by the department / dealership
Establish and meet monthly objectives
Responsible for product knowledge for vehicle delivery to each customer
Requirements :
Outstanding written and verbal communication skills
Ability to read and comprehend instructions and information
Ability to work evenings until 10 : 00PM, including the last deal of the day
Ability to work weekends as business needs dictate
Ability to work in a fast-paced environment
Professional and dedicated
Must have impeccable follow up abilities
Must know how to work in a team environment
Excellent Communication Skills
We Offer :
- Paid training
- 5-day work week (based on 52 hours)
- Paid-time off
- Competitive benefit package including Medical / Dental / Life Insurance and 401K
- Employee discounts
- Career path and management program available
WE INVITE YOU TO BECOME A PART OF OUR GROWING TEAM! START YOUR CAREER TODAY!
Employment is contingent upon successful completion of a background and drug test.
Toyota of Orlando is proud to be an Equal Opportunity Employer.
