What are the responsibilities and job description for the Automotive Bilingual/Chinese-Speaking Sales Representative position at Toyota of Pasadena?
Come work for the best! As we continue to grow at Toyota Pasadena, we are looking to add a Bi-lingual/Chinese-speaking Sales Representative for our dealership’s Sales department. We offer our associates a team environment, great benefits, and ongoing training and support. Toyota Pasadena opened its doors over two decades ago. We are a family-owned business, and we strive to make you feel welcome and heard!
No prior experience needed
Our employee benefits include:
- 401(k)
- Medical insurance
- Dental Insurance
- Vision Insurance
- Paid time off
ESSENTIAL DUTIES include the following. Other duties may be assigned.
- Satisfies the transportation needs of all vehicle purchasers, including internet sales inquiries.
- Communicates effectively with Internet and Retail customers and prospects according to their preferred method of communication, whether by phone, email or in person.
- Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
- Checks email frequently and responds to inquiries immediately.
- Delivers messages intended for other department promptly.
- Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
- Sells/leases and delivers a minimum of 10 units per month.
- Approaches, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
- Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
- Explains fully product performance, application, and benefits to prospects.
- Describes all optional equipment available for customer purchase.
- Offers test drives to all prospects. Follow dealership procedure to obtain proper identification from customer prior to test drive.
- Utilizes dealership sales control and follow-up system.
- Exhibits high level of commitment to customer satisfaction.
- Knows and understands the federal, state, and local laws which govern retail automobile sales.
- Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
- Attends product and sales training courses as requested by sales manager.
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
- Knows and understands equity and values and can explain depreciation to the customer.
- Ensures that the sales manager has an opportunity to meet each customer.
- Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
- Writes complete sales orders and processes paperwork in accordance with established dealership policies.
- Prepares sold vehicles for customer delivery prior to customer arrival.
- Completes Safety Connect Registration for All New Vehicle Customers
- Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
- Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
- Schedules first service appointment.
- Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
- Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Maintains a prospect development system.
- Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
- Attends sales meetings.
- Maintains professional appearance.
- Must complete 60 daily CRM engagements, 300 per week and 1,200 or more per month.
- Outbound phone calls, texts, emails, and videos sent all count as engagements.
- A Salesperson becomes exempt from completed engagement requirements if they sell 16 cars or more in a calendar month.
The Sales Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.50 and $17.50. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Salary : $18