What are the responsibilities and job description for the BDC Service Representative position at Toyota of San Bernardino?
Job Description
Job Description
Description :
Our dealership is now seeking a dynamic team member with a proven track record in a new & used car automotive environment for our family-owned and operated dealership. We are hiring an experienced BDC Service Representative to join our team! Now is the time to take your career to the next level. Prospective candidates will possess a desire to be the best of the best. We are focused on the customer and focused on your long-term success.
When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits....and more :
Competitive Wages
Paid Time Off for Volunteer Time
Paid Vacation, Sick and Holidays
Paid Basic Life Insurance
401K
Health, Dental, Vision Insurance
Other Supplemental Insurance options such as :
Additional access to Term Life Insurance Policy
Short Term and Long-Term Disability
Health care, dependent care, and family reimbursement accounts
Pet Insurance
In this position you would be responsible for following up with prospective customers; working with new and existing customers to schedule and confirm appointments; and reminding customers of sales appointments for new and existing customers. You would report directly to the BDC Manager.
Qualifications :
High School Diploma or equivalent, required
Minimum 1 year of Automotive Service BDC experience (Preferred)
Minimum 3 year of previous customer service experience
Excellent telephone, writing and typing skills
Must be able to work weekends
Must have a drive, passion and confidence to be successful
Professional appearance and work ethic a must
Bilingual, (Preferred but not necessary)
Ability to multitask in a demanding environment
Team oriented, flexible and focused on maintaining a high level of customer service
Valid driver's license
Essential Duties, but not limited to :
Follow up with prospective customers in response to online inquiries from our website and other sources via outbound calls, texts and email.
Answer inbound sales calls and assist clients with all questions, and or connect them with appropriate department personnel.
Coordinate appointments for sales and internet sales departments and ensure clients are being helped promptly and information is provided accurately.
Maintain follow up in customer management system that encourages repeat and referral business and contributes to customer satisfaction.
Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
Establish personal goals that are consistent with the dealership’s standards of productivity and devise a strategy to meet those goals.
Follow all company policies and procedures and processes.
Periodically may be asked to perform other duties as assigned to assist the sales department.
Maintains professional appearance.
Apply today and find out all our dealership has to offer!
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