What are the responsibilities and job description for the Warranty Administrator position at Toyota of Western?
Job Description
Job Description
Warranty Clerk
Responsibilities :
Qualifications of the candidate is to have a working understanding of various aspects of warranty processes at the dealer and at the OEM, including the following :
- Accurately code warranty, maintenance, extended service claims, and repair orders based on customer situation.
- Accurately and timely enter / process warranty claims in into the dealership / OEM warranty claims systems for payment.
- Review warranty claims for accuracy, completeness and adherence to documentation standards required by the OEM / dealership.
- Review and process all returned / rejected / adjusted warranty claims, and take ownership to track each claim until it is resolved.
- Handle and resolve all claim corrections and charge-backs.
- Manage warranty parts identification and disposal (as needed).
- Maintain service and customer records as required by the warranty repair manual.
- Proactive communication with customer / dealer / OEM as appropriate to explain warranty covered, not covered, and ongoing communication and issue resolution. Ensure high level of customer experience and focus.
- Maintain positive working relationships with the service and parts departments.
- Establish and maintain relationships with the OEM’s designated warranty representatives.
- Stay current on all required OEM announcements, bulletins, communications, recalls, etc.
- Stay current on all required OEM online training classes and onsite training.
- Initiate / support warranty reviews and trainings for claim accuracy and quality, proficiency and technician requirements.
Job Type : Full-time
Experience :
BENEFITS
Our comprehensive benefits package includes medical, vision, and dental insurance, a 401(k) plan, paid time off (PTO), bonuses, and holiday pay.
ABOUT US
Discover a career at Patriot Motors, the premier locally owned and operated auto dealership in the heart of the Midwest, where excellence defines our every endeavor. We pride ourselves on creating a supportive and dynamic workplace where every team member can thrive and grow professionally. Our training program equips team members with advanced tools and systems, empowering them to enhance customer experiences and streamline operations seamlessly.
As part of our team, you'll enjoy competitive compensation packages, comprehensive insurance benefits, and abundant opportunities for professional growth. Join us at Patriot Motors and be part of a team that values excellence, community impact, and continuous improvement.