What are the responsibilities and job description for the Customer Service Representative position at Toyota of York?
Automotive knowledge NOT necessary for consideration. We will train you!
This job is a good fit for someone who enjoys customer service and the ability to increase their own income! BDC Representatives enjoy the stability of an hourly pay rate, and the opportunity for a monthly bonus check based on their production.
Pay $14.00-$15.00/hr plus monthly bonus check. Estimated range of bonus check $200-$800 or more!
We offer a comprehensive benefit package to include Health Insurance, Dental & Vision Insurance, Disability & Life Insurance, Aflac coverages, Vacation, 401K with a company match, and Paid Holidays!
Schedule: 9am-6pm
Rotational Saturdays 7am-2pm
5 day work week (when you work Saturday, you get a day off during the week)
We also offer employee pricing on vehicle purchases, parts, and services!
About the Job:
This position involves answering phones, making outbound calls (not cold calling), customer service, scheduling appointments, and data entry. We promote from within and offer opportunities for advancement!
This job is a good fit for those who want to work an office job within an atypical office setting. Our BDC (Business Development Center) is situated within our service department which is a hustle & bustle kind of place! You will work on a team of 3 individuals, but will enjoy the camaraderie of all 50 service department employees.
Responsibilities:
- Handle inbound calls and assist with customer needs such as scheduling appointments
- Make outbound calls to existing customers to offer services such as recalls, routine maintenence, parts arrival, etc.
- Create and maintain excellent relationships with our customers
- Must be able to conduct business using computer, internet, and telephone
- Miscellaneous tasks as assigned
- Exceptional phone, email & customer service skills
- Ability to multitask & work in a fast paced environment
- Superior communication and customer service skills
- Excellent follow-through skills
- Solid working knowledge of the Internet
- Maintaining a positive, can-do attitude
- Attention to detail
- Ability to thrive in a team environment
- Must be able to maintain regular attendance
- High School Diploma or equivalent
- Must be currently eligible to work in the United States
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Salary : $14 - $15
