What are the responsibilities and job description for the Service Advisor position at Toyota Santa Maria?
Position Summary
As a Service Advisor you will serve as the primary point of contact between our customers and our skilled technicians. Your exceptional interpersonal skills will be essential in understanding customer needs, providing relevant recommendations, and ensuring a seamless service experience. You will be responsible for accurately diagnosing service needs, managing service appointments, and maintaining effective communication throughout the service process. Your commitment to customer satisfaction will play a vital role in fostering long-term relationships with our clientele. As you guide customers through their service options, your ability to convey complex automotive information in an understandable manner will be a key asset. This position requires a proactive approach to problem-solving, as you will encounter various customer inquiries and concerns that need to be addressed promptly and professionally. Our ideal candidate will value and represent our core values: Accountability, Sense of Urgency, Integrity, Earn and Deserve, Energy and Enthusiasm, Servant Mindset, and Teamwork.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Act as the primary point of contact for customers seeking automotive service.
- Assess customer needs and communicate effectively with both customers and technicians.
- Create and manage service appointments while ensuring efficient workflow within the service department.
- Provide accurate estimates for service costs and timelines to customers.
- Follow up with customers regarding service completion and satisfaction.
- Maintain an organized filing system for service orders, customer interactions, and invoices.
- Promote additional services and products to enhance customer satisfaction and vehicle performance.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Proven experience in a customer service or automotive service role.
- Strong interpersonal and communication skills, both verbal and written.
- Exceptional organizational skills and the ability to manage multiple tasks simultaneously.
- Basic knowledge of automotive systems and service procedures is preferred.
- A valid driver’s license and a clean driving record.
- Positive attitude and high energy with willingness to go above and beyond.
