Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Who we’re looking for

Toyota’s Admin Department is looking for a passionate and highly-motivated Admin Specialist.

The primary responsibility of this role is to process multiple administrative and accounting activities generated via various queues or sources. This includes electronic work queues, system reports, databases, and incoming correspondence. This role is also responsible for performing account and transaction research, resolving escalations, working closely with Corporate Accounting to understand and clear variances and partnering closely with their leadership team to implement change with a continued focus on process improvement. Reporting to the Admin Specialist Supervisor the person in this role will support the Admin department's objective to meet compliance expectations for all Standard Operating Procedures as well as Policies and Procedures.

What you’ll be doing

• Complete account maintenance requests received in electronic work queue or file; may include DMS (Document Management System), Outlook email, Excel, etc.
• Manage unidentified/suspended related cash clearing
• Research and correct funds application errors on open and charged off accounts including but not limited to NSF’s, misapplied payments, duplicate payments, sales and property tax assessments
• Research and resolve aged items and deposit variances, identify and resolve trends
• Remediate cross-department handoffs including communication, resolution, and follow-up
• Work closely with leaders and peers to balance varying service level needs and remediation projects
• Use email, electronic queue, fax, and hardcopy processes as appropriate
• Perform related duties as assigned by supervisor

What you bring

• High School Diploma/GED or equivalent experience
• Ability to follow written Standard Operating Procedures, privacy standards, and detailed instructions
• Provide accurate and timely handling of requests for payment research, customer overpayments, account maintenance and corrections to monetary transactions
• Ability to learn and use new systems
• Capable of deciphering written instructions and following system rules for proper funds handling
• Demonstrated experience within a self-driven productive workflow environment
• Ownership environment requires strong organizational skills in order to work through and maintain service levels within multiple work queues
• Strong data entry, administrative, clerical experience
• Effectively communicate with groups such as Customer Care and Corporate Accounting to reconcile specific accounts and calibrate on processes as necessary
• Ability to work in a team environment demonstrating and an acceptance of open and clear communication with an understanding frequent feedback and coaching will occur from a variety of sources

Added bonus if you have

• Banking, finance banking with a clear understanding of debits, credits, and the importance of balancing accounts
• Demonstrate the ability to use critical thinking skills to independently make decisions when appropriate
• Ability to shift agilely between tasks and manage time amid multiple deadlines
• Partner with Planning and Support teams on SOP development and revisions including creation of job aids and training tools to assist in onboarding and accurate handling of tasks

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Flextime and virtual work options (if applicable)
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Flexible spending accounts
• Relocation assistance (if applicable) include only TFS and TMBNC

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.