What are the responsibilities and job description for the Customer Support Specialist position at Toysmith?
The Customer Support Specialist is responsible for driving revenue and profit for Toysmith by supporting all milestones from presentation to business award. This will be done by working with the front-line Sales Managers and Directors to carry out tasks related to customer acquisition and growth. The Customer Support Specialist’s responsibilities require multi-tasking skills, strong time management abilities, keen attention to detail, and the ability to meet deadlines.
Primary Duties and Responsibilities:
- Coordinating sales activities and processes, including order entry, invoicing and shipping
- Managing and maintaining customer accounts, including updating contact information and tracking sales history
- Communicating with customers via phone, email or other messaging to resolve any issues or concerns
- Assisting with the preparation of sales reports and forecasting
- Supporting the sales team in the creation of sales materials and presentations
- Collaborating with other departments, such as purchasing, product development and logistics, to ensure timely shipment of orders
- Coordination of industry trade show materials and shipments
- Continuously looking for ways to improve processes, increase efficiency, and drive sales growth
- Additional tasks as assigned by Managers or Directors
- Other duties as requested.
The role is HYBRID with in office days required, based on the needs of the business, at our Pacific, WA corporate office/warehouse facility.
The Toysmith story began in 1982 and for almost forty years the company has built a reputation of trust and customer service within the toy industry, manufacturing and distributing every type of high-quality toys and gifts under the rainbow. With our diverse portfolio of premium toys and gifts, we strive to turn everyday moments into joyful memories. Our curated assortments cover 100% of recognized play patterns, and are proven to drive category growth.
Toysmith brands and products are sold to toy retailers, education markets, museums, zoos, aquariums, national parks, attractions, theme parks, gift stores, specialty catalogs and internet retailers—the more we share joy, the more it grows!
Working for Toysmith is full of joy and creativity. Now is the time to join our team! We have big plans for the future of our operation and we are looking for a skilled, knowledgeable Customer Support Specialist.
Apply directly on our website:
https://recruitingbypaycor.com/career/CareerHome.action?clientId=8a7883d0934bc7b0019393529886152f
Toysmith is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also EEO is the Law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf). If you have a disability or special need that requires accommodation, please contact us at careers@toysmith.com
Medical Insurance - Employer/Employee Paid
Dental Insurance - Employer/Employee Paid
Vision Insurance - Employer/Employee Paid
Life Insurance - Employer Paid Voluntary Available
Accident Insurance - Voluntary
401(k) Plan - Safe Harbor, Auto Enrollment
Employee Assistance Program (EAP)
Requirements
- High school diploma or equivalent
- 2 years of experience in a sales coordination or order processing role
- Strong knowledge of account management best practices, experience supporting the Grocery channel a plus
- Excellent communication and organizational skills
- Proficient in Microsoft Office, particularly Excel
- Functional knowledge of EDI transactions
- Ability to work independently and handle multiple tasks and projects simultaneously
- Strong attention to detail and ability to maintain accurate records
- Degree in business administration or a related field is a plus
- Netsuite experience strongly preferred
TELECOMMUTING REQUIREMENTS
- Required to have a dedicated work area established
- Ability to keep company sensitive documents secure (if applicable)
- Must live in a location that receives a high-speed internet connection or ability to leverage an existing high-speed internet service
- Familiarity with Zoom and/or Microsoft Teams
SALARY RANGE DISPLAYED IS IN ACCORDANCE WITH WASHINGTON STATE LAW - RANGE DISPLAYED IS NOT ALIGNED WITH HIRING RANGE