What are the responsibilities and job description for the Cashier position at Tozier Brothers (Ace)?
A Cashier's primary role is to assist customers in the in-store check-out process. Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment, and giving appropriate change. Responsible for counting the contents of the cash register drawer at the end of each shift, maintaining receipts, records and withdrawals. May be responsible for checking materials and supplies and reporting when stock is low.
May require a high school diploma or its equivalent and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Works under the immediate supervision of supervisor or manager and must rely on instructions. Primary job functions do not typically require exercising independent judgment. Abides by pre-established guidelines to perform the functions of the job. The successful candidate will play a fundamental role in achieving our customer satisfaction and revenue growth objectives.
- Handle cash, credit, or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is
adequate change
- Make sales referrals, cross-sell products, and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Bag items carefully
- Greet customers when entering or leaving the establishment
- Maintain clean and tidy checkout areas
- Keep reports of transactions
- Process returns and checks to see if items are damaged
- Answer customers' questions and get a manager if the answer doesn't solve the issue
- Bag, box, or wrap packages
- Pleasantly deal with customers to ensure satisfaction
Cashier top skills & proficiencies:
- Basic Math
- Interpersonal Communication/Written and Verbal Communication
- Time Management
- Product Knowledge
- Telephone Etiquette
- Customer Service
- Dispute resolution
- Dependability
- Efficiency
- Flexibility
- Friendliness
- Basic (PC) Computer Knowledge
- Attention to Detail
- Sales
- Point of Sale Systems (POS)
- Positive Attitude
- Punctuality
