What are the responsibilities and job description for the Senior Application Engineer position at TP-Link North America, Inc.?
About Us : Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.Overview : We are seeking an experienced Senior Application Engineer to join us! In our team, you can always stay at the forefront of technology, have access to and learn about the latest generation of networking technologies worldwide. Together with other outstanding engineers in the team, you will create reliable, stable, and high-speed network access products for users, provide user-friendly and convenient smart home solutions, and bring convenience to the lives of millions of users worldwide!Responsibilities : End-to-end Solution testing for a given Customer requirement or customer topology.Deal with customers, understanding their requirements, and ensuring customer satisfaction throughout the project lifecycle.Work on customer issues, troubleshoot, reproduce in house and track to the closure.Explore new applications in the hospitality industry, such as MDU / UC / POS / Hotel, etc.In-depth analysis of RMA products with common problems.RequirementsBachelor’s degree in computer science, electronic engineering, or a related field.At least 5 years of experience in network products developing or Level 3 technical supportThorough comprehension of fundamental networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc.Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing / switching, VLANs, 802.11a / b / g / n / ac / ax wireless networks.Strong problem analysis and solving skills.Familiar with network protocol layers and how to use network analyzers such as WireShark, EtherReal, OmniPeek.Excellent communication skills and teamwork spirit, able to effectively collaborate with different teams.Additional Skills (Preferred) : Experience with Python, TCL-TK, Java scripting.CCNA, CCNP, CCIE, CWNA & other network certification.Familiar with L3 switches or OLT products.BenefitsSalary range : $130,000 - $180,000Free snacks and drinks, and provided lunch on FridaysFully paid medical, dental, and vision insurance (partial coverage for dependents)Contributions to 401k fundsBi-annual reviews, and annual pay increasesHealth and wellness benefits, including free gym membershipQuarterly team-building eventsAt TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.
Salary : $130,000 - $180,000
