Barista - PGA TOUR Cafe

TPC Sawgrass, located in Ponte Vedra Beach, Florida, is the birthplace of the TPC Network and the backdrop to PGA TOUR headquarters. Within the Mediterranean-Style, 77,000 square foot clubhouse, we provide our PGA TOUR Players, Families, Executives, Members and Guests with truly memorable culinary and service experiences in multiple dining outlets, beautifully appointed banquet and meeting spaces, and an expansive gallery. For the golf enthusiast, we provide a world class golf experience on either of our two PGA TOUR championship courses, including the famous Stadium Course, home to THE PLAYERS Championship.  If you are looking to improve your game, our PGA TOUR’s Performance Center offers lessons from the top PGA instructors in the industry as well as club fitting and fitness.

Responsible for serving gourmet coffee and other products with friendly, individualized attention towards each guest. Create a unique and authentic experience for our guests by providing prompt service, quality beverages, and maintaining a clean and comfortable environment.

QUALIFICATIONS

• High school diploma or equivalent education.
• Basic knowledge of food and beverage service operational procedures as would normally be acquired through at least 6 months previous similar experience.
• Must have excellent customer service and communication skills. 
• Flexible work schedule.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

RESPONSIBILITIES/DUTIES

• Make and serve beverages as requested in a professional, courteous and timely manner following TPC standards. Use the guest’s name during service.
• Deliver distinctively different and authentic experiences to all guests; act with a customer-comes-first attitude.
• Educate customers on menu items and answer any questions they may have.
• Recommend new menu items and communicate customer feedback to managers.
• Contribute to positive team environment by recognizing issues, proactively working to resolve them, and communicating them to managers.
• Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved.
• Use basic math skills to handle cash and credit transactions.
• Receive and process cash and credit card payments.
• Serve prepared food, i.e., cookies, pastries, sandwiches and muffins.
• Prepare and serve beverages according to recipes.
• Brew drip coffee as needed.
• Fill the drinking water container, mason cup tray, and buffet items.
• Ensure the bar area and equipment are clean at all times.
• Maintain an empty dirty dish bin. 
• Wash and put away dishes in the kitchen.
• Maintain stock of syrups, bar fridge, pastries, bagged coffee and merchandise.
• Maintain stock of clean mugs and plates.
• Complete tasks on shift checklist, initial completed tasks, work ahead to ensure completion prior to shift end, and remain until it is completed. 
• Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off the floor.
• Operate within established guidelines, policies, standards and constraints as set by PGA TOUR Golf Course Properties, Inc.
• Ensure that service procedures are adhered to as outlined in the TPC Brand Standards.
• Understand and follow procedures to maintain proper sanitation, conforming to all jurisdictional and club imposed regulations and rules regarding food service sanitation.
• Perform any other duties and responsibilities assigned by management.
• Special projects or other duties as assigned.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear.  The employee may occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned.  The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

• Travel is not expected for this position.

Work Schedule Expectations

• This position requires shifts as necessary based on business levels.

Supervisory Responsibility

• This position has no direct supervisory responsibilities.