Manager Service

TPC Potomac at Avenel Farm is a private par-70, 7,107-yard championship golf course located in Potomac MD, just under 20 miles from the White House.  The Club has hosted over 20 championships for the PGA TOUR, PGA TOUR Champions and the Korn Ferry Tour since opening in 1986.  Following an historic renovation by PGA TOUR Design Services in 2008, TPC Potomac has earned a reputation as a formidable test for the world’s best players.

Primarily responsible for all aspects of ala carte dining operations. Acting as a liaison between Club management, service staff and members/guests, focusing on ensuring exceptional service levels.

QUALIFICATIONS

• Thorough knowledge of food and beverage service preparation and operational procedures as would normally be acquired through a high school education or equivalent, plus two to three additional years of hospitality management or equivalent experience.
• Thorough knowledge of general business administration practices and state liquor laws as applied to food and beverage service operational practices and procedures as would be acquired through three to five years of similar experience in progressively responsible positions.
• Prior supervisory experience preferred but not required. 

DUTIES/RESPONSIBILITIES

• Assist in the hiring, training, and proficiency of service employees in the food and beverage department, including point of sale system, new food and beverage items, services styles and disciplinary actions.
• Assist in the implementation of policies and procedures for the food and beverage department.
• Assume and maintain responsibility for the cleanliness and proper set-up of the dining room, including banquets as specified in the Banquet Event Order.
• Ensure quantity levels of beverage products and maintain quality standards in production, services facilities, and to member/guest satisfaction.
• Troubleshoot and make recommendations regarding performance issues relating to staff, menus, equipment, and point of sale systems.
• Resolve any member/guest complaints immediately and professionally. Communicate all service issues to Director/Assistant Director – Food & Beverage.
• Assist in implementing and monitoring internal controls for the Food and Beverage Department.
• Assist in writing of all standard recipes for all beverages.  Ensure only standard recipes are used by all bartenders at all times.
• Close and secure entire club at designated times using standard closing procedures.
• Answer telephones and communicate information to callers in a pleasant and professional manner.
• Lead pre-meal meetings.
• Verify the accuracy of prices, State and Federal taxes, tips, and other charges on all guest checks and accurately open, close and operate the Point of Sale system per the Operating Procedures Manual.
• Handle and count cash, make accurate change, record credit cards and member charges as proscribed by Standard Operating Procedures.
• Ensure compliance of operating guidelines as it relates to R.A.M. Or TIPS programs, as well as operating within all State and Federal Laws, Rules and regulations relating to Alcohol, Cigarette and Tobacco Division
• Assist service staff by taking orders and serving beverages professionally and courteously.
• Implement and monitor food and beverage payroll policies, procedures, and controls, with an emphasis on minimizing employee costs.
• Maintain purchase order system, par-stock levels on food and beverage inventories, and implement and monitor ordering and receiving program to ensure proper quantity and price on all purchases.   Assist with the monthly inventory system.
• Maintain responsibility for authorizing and verifying payroll for the department and monitor policies, procedures, and controls.
• Maintain responsibility for food and beverage sales, expenses, and profit goals as outlined in the food and beverage operating plan/budget.
• Ensure that the Food & Beverage Director and/or General Manager are informed of members/guests who may be intoxicated.  Any member/guest who is clearly intoxicated is not to be served.
• Operate within all guidelines, policies, standards, and constraints as set by PGA TOUR Golf Course Properties, Inc. and implement PGA TOUR Golf Course Properties, Inc. mandatory standards of operations as they relate to the food and beverage operations.
• Ensure that service procedures are adhered to as outlined in the TPC Brand Standards including that members/guests are greeted and seated promptly.
• Set par stocks in the bar and service areas to anticipated level of business. Adjust levels with the business seasons.
• Work with service staff and bartenders to develop daily, weekly and monthly cleaning scheduled. Inspect all areas to ensure schedules are adhered to.
• Assist with expediting food and beverages as needed.
• Verify the accuracy of all charges to ensure proper posting to accounts, including verifying member account numbers, names and/or signatures and obtaining required authorization codes on credit card charges. 
• Ensure end of shift point of sale procedures are consistently followed and that service checkouts are reviewed and approved.
• Ensure compliance with operating guidelines as it relates to the R.A.M. or TIPS programs, as well as operating within all State and Federal laws, rules and regulations, relating to the Alcohol, Cigarette, and Tobacco Division.
• Special projects or other duties as assigned.
• Pay and Benefits:

• Our benefits may include:

• Medical/Dental/Vision
• Health Savings Account with employer contribution
• Wellness Reward Program
• Life and Disability Insurance
• 401(k) plus employer match and employer contribution
• Pet Insurance
• Employee Assistance Program
• Paid Time Off and Holidays
• Complimentary employee meals
• Access to PGA TOUR golf tournaments
• Tuition Assistance
• Playing privileges and employee discounts
• Pay Range: 44k-60k

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Office:

           

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear.  The employee must regularly lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned.  The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Field:

While performing the duties of this job, the employee is exposed to a variety of outdoor weather conditions. Position is very active and requires lifting, pulling or pushing up to or over XX pounds, moving and/or lift items with awkward weights. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned.  The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

• Travel is not expected for this position.
• Travel is generally limited to local TOUR facilities.
• This position requires some overnight travel.
• This position requires overnight domestic travel outside the local area, an estimated XX percent of travel is required.
• This position requires overnight international travel, an estimated XX percent of travel is required.

Work Schedule Expectations

• This position typically requires working standard business hours Monday through Friday.
• This position requires after hours, on-call shifts and the ability to work during nonstandard hours when the need arises.
• This position requires early morning, late night, weekend and holiday shifts.

Supervisory Responsibility

• This position has no direct supervisory responsibilities.
• This position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the department.
• This position has no direct supervisory responsibilities but does manage projects.
• This position manages employees and is responsible for the performance management and hiring of the employees within the department