What are the responsibilities and job description for the Bellperson position at TPG Hotels and Resorts?
Fast-paced Environment! Fun team to work with!
Come join the team at InterContinental Kansas City on the Plaza!
The Bellperson greets and assists guests, taking care of luggage, running errands, and delivering items in safe and efficient compliance with policies and procedures, brand standards, and federal, state, and local regulations. In some circumstances, the Bellperson may also be assigned van driver duties or other responsibilities. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand, and guest information is consistent with privacy policies, practices, and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
Essential Functions
Ability to understand and provide friendly guest service. Knowledge of hotel and the city. Ability to understand and provide friendly and proper guest service. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone, and other office equipment. Attention to details with good organizational and efficient time management skills. Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort
Physical work is a primary part of job and it is performed inside and outside with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks that requires following basic safety precautions and use of applicable protective equipment. The physical requirements include extended walking, standing, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 100 pounds. While performing job duties, the associate is required to listen, speak, and write. The job requires close vision with or without corrective lenses.
Benefits
Full benefits package included for full-time employees!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Come join the team at InterContinental Kansas City on the Plaza!
The Bellperson greets and assists guests, taking care of luggage, running errands, and delivering items in safe and efficient compliance with policies and procedures, brand standards, and federal, state, and local regulations. In some circumstances, the Bellperson may also be assigned van driver duties or other responsibilities. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand, and guest information is consistent with privacy policies, practices, and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
Essential Functions
- Greet and open doors for guests in a friendly and courteous manner.
- By hand or use of baggage carts, transfer luggage and packages to and from rooms, vehicles and/or loading areas.
- Issue claim checks when requested to store guest luggage/items. Return guest luggage/items upon receipt of claim checks.
- Answer guest inquiries about hotel services and in-house events, etc. Provide guests information about local features such as shopping, dining, nightlife, and recreational destinations.
- Maintain and clean the designated lobby station and baggage room; standing ready to assist guests. Clean and maintain baggage carts.
- Deliver messages and valet to guest rooms.
- Keep lobby doors and windows clean when not busy with guests.
- Foster good relations with the car rental companies, taxi services, tour and travel companies, limo services, etc. to provide the maximum level of quality service.
- On time and at work when scheduled, and in proper uniform.
- Any other tasks / duties as requested by management.
Ability to understand and provide friendly guest service. Knowledge of hotel and the city. Ability to understand and provide friendly and proper guest service. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone, and other office equipment. Attention to details with good organizational and efficient time management skills. Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort
Physical work is a primary part of job and it is performed inside and outside with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks that requires following basic safety precautions and use of applicable protective equipment. The physical requirements include extended walking, standing, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 100 pounds. While performing job duties, the associate is required to listen, speak, and write. The job requires close vision with or without corrective lenses.
Benefits
Full benefits package included for full-time employees!
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Paid Time Off, Vacation and Holidays
- AMAZING HOTEL DISCOUNTS
- and MUCH MORE
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
