What are the responsibilities and job description for the Group Sales Manager position at TPG Hotels and Resorts?
Become Part of the TPG Hotels & Resorts Team……
TPG Hotels & Resorts is widely recognized as one of the nation’s premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.
We are looking for a Group Sales Manager at the Fairfield Inn Montgomery!
The Sales Manager is responsible for representing the company to customers, the public, government, and other external sources. Responsible for the development and performance of all sales activities in assigned market. Listen to customer needs, analyze this information and create tailored proposals. Negotiate and close sales while meeting/exceeding sales targets. Impress customers with tailored proposals, quality and timely service in a pleasant and friendly manner. Work with management throughout the hotel and the Company. Comply with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
Research, Identification & Sales Development – Research and understand demand generators,
new business sources, the internet as a prospecting tool, community involvement and networking.
Research competing hotels and identify sales strategies. Understand and use industry reports like
Star Reports, etc. Develop effective sales strategies to counter the competition. Develop valuable
business relationships that result in additional sales and new customers. Research each customer’s
business, hospitality needs, identify who to talk to and how to get sales closed. Monitor customer
preferences to determine focus of sales efforts. Research and identify new business opportunities
for the hotel including reaching out to event planners and staying abreast of local events.
Represent the Company at trade association meetings to promote hotel.
Proactive and Creative Sales - Exercise creativity, discretion and independent judgment in
determining how to assemble an event to suit each customer's taste. Give full attention to what
customers are saying, taking time to understand the points being made and asking questions as
appropriate. Conduct site visits and prepare original, creative proposals tailored to address the
needs of and to impress the customer. Develop solutions to any cost concerns and resolve any
challenges or problems. Aggressively pursue all appropriate opportunities for customer
solicitation and relationship building. Aggressively engage in creative networking, uncovering
and cold calling prospective clients to generate activity for future business.
Negotiate and Close Sales – Influence and convince customers to select the hotel for their
hospitality needs. Negotiate terms and reconcile differences. Develop contingency plans and act
promptly and effectively when closing problems arise. Recognize customers for loyalty and/or accept feedback. Identify and secure business to fit the yield strategy. Sell to fill need dates. Sell and upsell hotel services to meet/exceed sales and financial objectives. Capture all profitable business. Attain/exceed sales goals and profitability. Directly responsible for achieving production numbers established by booking goals and outside sales activities. Communicate sales activities with peers and superiors.
Account Management - Develop and maintain constructive and cooperative working relationships with customers and others in the course of their event planning. After securing business, deliver a high level of customer service with key decision makers, solve customer problems, meet commitments, seek customer input and anticipate customer needs. As appropriate, meet the customer at the event, ensure proper event set-up and customer satisfaction. Take initiative to solve any problems by liaison with other hotel managers.
Administration – Responsible for compilation of required sales reports and reporting process. Maintain accurate and up-to-date records of all sales and transactions. Complete all required and requested reporting in a timely and accurate manner. Provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience: A four-year college degree in hospitality management, marketing, business or related degree or equivalent experience. Two or more years of sales related experience. Familiarity with hospitality industry practices preferred. Ability to travel locally and overnight.
Skills and Abilities: Possess knowledge of hospitality, business and basic accounting principles and practices. Effective listening, verbal, written, negotiation and closing skills. Ability to assess customer needs, understand market dynamics and prepare presentations/proposals tailored for individual customers. Ability to meet/exceed expectations for prospecting calls, appointments, presentations, proposals and closes. Ability to achieve customer satisfaction. Strong professionalism, diplomacy, selling skills and work habits. Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure. Organizational skills that result in accurate, timely and thorough work. Ability to compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions. Knowledge of and ability to operate a computer, calculator, phone and other office equipment. Must satisfy and comply with the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort: Work is normally performed in an interior environment. Significant local travel for outside sales calls; may require some travel outside local area. While performing job duties, the associate speaks, listens, completes documents, processes request and operates office equipment such as a telephone, calculator, computer, copier and fax.
Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The work involves some exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. The job requires close vision with or without corrective lenses. This position is required to operate a motor vehicle.
Benefits
Benefits for Full Time employees may include:
EEO/VET/DISABLED
TPG Hotels & Resorts is widely recognized as one of the nation’s premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.
We are looking for a Group Sales Manager at the Fairfield Inn Montgomery!
The Sales Manager is responsible for representing the company to customers, the public, government, and other external sources. Responsible for the development and performance of all sales activities in assigned market. Listen to customer needs, analyze this information and create tailored proposals. Negotiate and close sales while meeting/exceeding sales targets. Impress customers with tailored proposals, quality and timely service in a pleasant and friendly manner. Work with management throughout the hotel and the Company. Comply with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
Research, Identification & Sales Development – Research and understand demand generators,
new business sources, the internet as a prospecting tool, community involvement and networking.
Research competing hotels and identify sales strategies. Understand and use industry reports like
Star Reports, etc. Develop effective sales strategies to counter the competition. Develop valuable
business relationships that result in additional sales and new customers. Research each customer’s
business, hospitality needs, identify who to talk to and how to get sales closed. Monitor customer
preferences to determine focus of sales efforts. Research and identify new business opportunities
for the hotel including reaching out to event planners and staying abreast of local events.
Represent the Company at trade association meetings to promote hotel.
Proactive and Creative Sales - Exercise creativity, discretion and independent judgment in
determining how to assemble an event to suit each customer's taste. Give full attention to what
customers are saying, taking time to understand the points being made and asking questions as
appropriate. Conduct site visits and prepare original, creative proposals tailored to address the
needs of and to impress the customer. Develop solutions to any cost concerns and resolve any
challenges or problems. Aggressively pursue all appropriate opportunities for customer
solicitation and relationship building. Aggressively engage in creative networking, uncovering
and cold calling prospective clients to generate activity for future business.
Negotiate and Close Sales – Influence and convince customers to select the hotel for their
hospitality needs. Negotiate terms and reconcile differences. Develop contingency plans and act
promptly and effectively when closing problems arise. Recognize customers for loyalty and/or accept feedback. Identify and secure business to fit the yield strategy. Sell to fill need dates. Sell and upsell hotel services to meet/exceed sales and financial objectives. Capture all profitable business. Attain/exceed sales goals and profitability. Directly responsible for achieving production numbers established by booking goals and outside sales activities. Communicate sales activities with peers and superiors.
Account Management - Develop and maintain constructive and cooperative working relationships with customers and others in the course of their event planning. After securing business, deliver a high level of customer service with key decision makers, solve customer problems, meet commitments, seek customer input and anticipate customer needs. As appropriate, meet the customer at the event, ensure proper event set-up and customer satisfaction. Take initiative to solve any problems by liaison with other hotel managers.
Administration – Responsible for compilation of required sales reports and reporting process. Maintain accurate and up-to-date records of all sales and transactions. Complete all required and requested reporting in a timely and accurate manner. Provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience: A four-year college degree in hospitality management, marketing, business or related degree or equivalent experience. Two or more years of sales related experience. Familiarity with hospitality industry practices preferred. Ability to travel locally and overnight.
Skills and Abilities: Possess knowledge of hospitality, business and basic accounting principles and practices. Effective listening, verbal, written, negotiation and closing skills. Ability to assess customer needs, understand market dynamics and prepare presentations/proposals tailored for individual customers. Ability to meet/exceed expectations for prospecting calls, appointments, presentations, proposals and closes. Ability to achieve customer satisfaction. Strong professionalism, diplomacy, selling skills and work habits. Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure. Organizational skills that result in accurate, timely and thorough work. Ability to compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions. Knowledge of and ability to operate a computer, calculator, phone and other office equipment. Must satisfy and comply with the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort: Work is normally performed in an interior environment. Significant local travel for outside sales calls; may require some travel outside local area. While performing job duties, the associate speaks, listens, completes documents, processes request and operates office equipment such as a telephone, calculator, computer, copier and fax.
Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The work involves some exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. The job requires close vision with or without corrective lenses. This position is required to operate a motor vehicle.
Benefits
Benefits for Full Time employees may include:
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Paid Time Off, Vacation and Holidays
- Employee Assistance Program
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
EEO/VET/DISABLED
