Hospitality Attendant - Bellwether House

Bellwether House located in Savannah, GA is looking for a Hospitality Attendant!

Job Overview

The Hospitality Attendant is responsible for set up, clearing and cleanliness of the hospitality area in safe and efficient compliance with policies and procedures, brand standards, and federal, state, and local regulations. As a Hospitality Attendant you play a dual role in delivering exceptional dining experiences to patrons and also front desk duties

What You'll Be Doing

• Set up hospitality area before service, arranging tables and chairs, and ensuring proper table settings.
• Greet guests, and may serve food and beverages following policies, procedures, brand standards, alcohol awareness and federal, state and local serving regulations.
• Complete assigned side work and related cleaning duties in the hospitality area.
• Maintain a clean and organized hospitality area by clearing tables and resetting them for new guests.
• Assist with all aspects of service as requested.
• Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
• Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
• Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
• Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
• Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
• Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
• Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
• Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
  
  

Skills And Abilities

• Must at least 21
• Previous experience in food service or hospitality is a plus.
• Excellent communication skills and a friendly demeanor.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to stand and walk for extended periods.
  
  

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

Full benefits package for full-time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
  
  

Part-Time Benefits Also Available!

*Benefits vary by location*

EEO/VET/DISABLED