What are the responsibilities and job description for the Night Manager position at TPG Hotels and Resorts?
Come Join the Iconic InterContinental Hotel in Kansas City on the Plaza!
Job Overview
We are seeking a professional and highly skilled Night Manager to join our luxury hotel team. As the Night Manager, you will be responsible for overseeing the hotel’s nightly operations, ensuring that all guest needs are met with the highest level of service and professionalism. The ideal candidate will possess exceptional leadership abilities, strong problem-solving skills, and a passion for providing unparalleled guest experiences. This is a key role for someone who thrives in a fast-paced environment, has excellent communication skills, and enjoys working independently during the evening hours.
Responsibilities
Full benefits package included for full-time employees!
APPLY NOW!!!
Job Overview
We are seeking a professional and highly skilled Night Manager to join our luxury hotel team. As the Night Manager, you will be responsible for overseeing the hotel’s nightly operations, ensuring that all guest needs are met with the highest level of service and professionalism. The ideal candidate will possess exceptional leadership abilities, strong problem-solving skills, and a passion for providing unparalleled guest experiences. This is a key role for someone who thrives in a fast-paced environment, has excellent communication skills, and enjoys working independently during the evening hours.
Responsibilities
- Oversee and manage the hotel operations during the night shift, ensuring smooth and efficient service for all guests.
- Handle guest inquiries, requests, and concerns, ensuring immediate resolution and exceptional customer service.
- Supervise all staff, including check-ins, check-outs, and managing guest reservations.
- Ensure all security procedures are followed, including conducting regular patrols of the property and responding to any security issues that arise.
- Monitor and manage the hotel’s systems, including booking systems, POS, and other operational tools, ensuring accuracy and efficiency.
- Resolve guest complaints or issues that arise during the night shift, maintaining high standards of service and professionalism.
- Maintain communication with other departments, ensuring all operational needs are addressed and guests are fully satisfied.
- Prepare nightly reports on hotel occupancy, guest feedback, and any incidents or notable events during the night.
- Work closely with senior management to address any issues and provide updates on the hotel's nightly operations.
- Proven experience in hotel management or a similar role in the hospitality industry, preferably in a luxury hotel setting.
- Strong leadership and organizational skills with the ability to manage staff and operations during the night shift.
- Exceptional customer service skills and a keen eye for detail.
- Ability to handle difficult situations and resolve guest issues efficiently and professionally.
- Knowledge of hotel management systems (PMS) and front desk operations.
- Must be available to work weekends, holidays, and evening shifts (3pm - 11pm).
- Ability to work independently and manage time effectively.
- Fluency in English (additional language skills are a plus).
Full benefits package included for full-time employees!
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Paid Time Off, Vacation and Holidays
- AMAZING HOTEL DISCOUNTS
- and MUCH MORE
APPLY NOW!!!
